Nitisha Singh

Banking Operations and Reconciliation Specialist with 4+ years of experience in ATM, POS, IMPS, UPI, and prepaid card reconciliation. Skilled in General Ledger (GL) management, TTUM processing, NPCI coordination, 3-way / 4-way reconciliation, settlement operations, transaction monitoring, fraud detection, and unmatched transaction resolution within defined TAT. Experienced in audit support, cash tally validation, stakeholder coordination, and advanced Excel reporting.

Reconciliation Executive - Maximus Infoware Ltd

(2021-11)

• Managed end-to-end reconciliation for ATM, POS, IMPS, UPI, and prepaid card transactions across multiple banking clients.
• Performed 3-way and 4-way reconciliation using EJ, Switch Logs, GL data, and NPCI settlement reports to identify and resolve discrepancies within TAT.
• Generated and validated TTUM files, executed GL postings, and monitored settlement operations for accurate transaction processing.
• Supported fraud monitoring, audit documentation, cash tally validation, and stakeholder coordination to improve operational efficiency.

Process Associate - Voitekk Soft Sol

(2020-11 - 2021-06)

• Managed outbound client communication and resolved customer queries within defined service timelines.
• Maintained accurate customer records, documentation, and compliance-related data.
• Coordinated with internal teams to ensure timely issue resolution and service efficiency.

Customer Service Executive - Signatize Pvt. Ltd.

(2020-07 - 2020-11)

• Handled inbound customer queries for a US-based medical braces sales process and ensured timely resolution.
• Assisted customers with product information, order handling, and service-related support.
• Maintained accurate customer records and delivered quality service while meeting process guidelines.

Customer Service Executive - Friends Infotech

(2018-04 - 2019-06)

• Managed customer interactions for a US-based medical services process and ensured effective query resolution.
• Assisted in invoice processing, service coordination, and customer support operations.
• Maintained accurate documentation and followed process guidelines to ensure service quality and compliance.

B.Sc. - Computer Science - Mulund College Of Commerce, Mulund (2020)

Higher Secondary Certificate (HSC) - R.A.D.A.V. College, Bhandup (2017)

Secondary School Certificate (SSC) - G.S.S. English High School, Thane (2015)