Nivetha D

Detail-oriented Order to Cash (O2C) Professional with 1 Year 10 Months of experience in Accounts Receivable, customer account management, dispute resolution, billing support, invoice validation, cash application support, and master data maintenance. Experienced in handling EMEA customer accounts, resolving billing discrepancies, maintaining accurate customer records, and collaborating with cross-functional teams to improve operational efficiency. Proficient in MS Excel, SAP, ERP systems, and financial reconciliation with strong analytical and communication skills.

Financial Accounting – Order-to-Cash (O2C) at Capgemini Technology Services Pvt. Ltd. (2022-06 – 2024-04)

Client: FedEx Logistics (EMEA Region). Worked in a fast-paced shared services environment while maintaining high accuracy and productivity.

• Managed customer disputes by investigating billing issues and coordinating with internal teams for timely resolution.
• Performed invoice validation, invoice tracking, and transaction accuracy checks.
• Executed account reconciliation activities and investigated payment discrepancies.
• Handled bulk processing, escalations, and bad debt management while ensuring SLA compliance.
• Collaborated with cross-functional teams to resolve billing and payment-related issues.
• Maintained accurate financial records using SAP and supported month-end closing and reporting activities.
• Prepared reports and analysed operational data using Microsoft Excel.
• Consistently achieved daily and monthly Customer Service Level (CSL) targets while maintaining SLA compliance, productivity, and quality standards.
• Provided weekend support during month-end close and high-volume periods to ensure timely completion of priority tasks and adherence to business SLAs.

B.Com – Jeppiaar College of Arts and Science (2021 – 2024)

HSC – Sree Iyappa Matric Hr. Sec. School (2020 – 2021)

SSLC – Sree Iyappa Matric Hr. Sec. School (2018 – 2019)