Nivya Prasad

BCA graduate with 4 months of experience in customer support and client relationship management. Strong communication, problem-solving and teamwork skills. Looking for an opportunity to learn, grow and contribute to the organization.

Client Relationship Officer at ExpertCallers Solutions Pvt. Ltd. (2026-03 – 2026-06)

• Interacted with customers to explain products and services.
• Addressed customer queries and provided timely assistance.
• Maintained accurate customer records and documentation.
• Followed up with customers to ensure effective communication.
• Collaborated with team members to achieve daily targets.
• Maintained professional communication while interacting with customers.

Cyber Security Intern at EduPhoenix Solutions (2025-04 – 2025-06)

• Gained hands-on exposure to cybersecurity basics, assisted in data protection tasks, and improved documentation & teamwork skills.
• Developed a phishing URL detection system with an Android-based interface using Python, Flask, and MySQL. Contributed to frontend design and system architecture.

Bachelor of Computer Applications in BCA – Koshys Group of Institutions, Bengaluru (2022-08 – 2025-05)