Customer Success Manager / Account Manager
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Results-driven professional with over 12 years of B2B experience managing complex client portfolios across SaaS, telecom, financial services, and infrastructure. Specialized in client retention, revenue growth, and customer satisfaction. Currently overseeing a portfolio of 470 clients generating approximately $148,000 in ARR.
Proven track record of achieving 96% customer success rate and reducing annual churn by 15% through redesigned onboarding processes and structured engagement strategies. Experienced with data-driven QBRs for identifying expansion opportunities and deepening client relationships.
Customer Success Manager / Account Manager - Webware.io
Overseeing a portfolio of 470 clients generating approximately $148,000 in ARR. Redesigned onboarding process and implemented structured engagement strategies achieving a 96% customer success rate and reducing annual churn by 15%. Consistently used data-driven QBRs to surface expansion opportunities and deepen client relationships.
