Customer Support Executive | BPO | Admin & Billing | Voice & Non-Voice Process
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Customer-focused professional with 3+ years of experience in client handling, billing support, administrative coordination, and data management. Adept at voice and non-voice communication, resolving customer queries efficiently, and maintaining high satisfaction scores. Proven multitasker with strong MS Office skills, ability to work in fast-paced and rotational-shift environments, and a track record of streamlining processes across retail, education, and construction sectors.
Fluent in 5 languages: English, Malayalam, Hindi, Tamil, and Arabic.
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Professional Diploma in Computerized Financial Accounting - Financial Accounting - Periyar CAD Centre (2024)
Bachelor of Commerce - Commerce & Co-operation - Co-Operative College (2023)
Higher Secondary Certificate - Humanities - Govt. Samithy HSS (2020)
Secondary School Leaving Certificate - Little Flower Convent High School (2018)