Noman Ahmad

Results-oriented graduate with experience in insurance voice process seeking a challenging position in a professional organization where I can leverage my operational, and coordination with customer with skills to contribute to business efficiency and continuous improvement.

Customer Support Executive – Insurance Process at Concentrix (Present)

• Provided customer support and query resolution through calls and digital channels.
• Maintained customer records and ensured timely issue escalation and closure.
• Updating and maintaining detailed records of every customer interaction in company CRM systems.
• Proactively identifying opportunities to upsell or cross-sell products or services during chats or calls.
• Meeting strict service targets, including Average Handle Time (AHT), response speed, and customer satisfaction (CSAT) scores.

Bachelor of Science in B.Sc. – Sant Gadge Baba Amravati University (2024)

HSC in XII – Friends English High School, Amravati (2020)

SSC in X – Friends English High School, Amravati (2018)