Computer Science graduate with strong analytical and troubleshooting skills seeking a Service Desk Analyst role
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Computer Science graduate with strong analytical and troubleshooting skills seeking a Service Desk Analyst role. Knowledge of Incident Management, Technical Support, Windows OS, Office 365, Outlook, VPN connectivity, Active Directory concepts, and Service Desk operations. Experienced in debugging applications, resolving technical issues, supporting end users, and collaborating in Agile environments.
Strong communication, customer service, and problem-solving abilities with a focus on delivering timely issue resolution.
Bachelor of Technology in Computer Science and Engineering – Kalasalingam Academy of Research and Education (2021-01 – 2025-12)
