Noufal Khan

With five years of cross-industry experience in various business, I have developed a keen ability to navigate high-pressure communication environments. As a B.Sc. graduate, I bring an analytical, systematic approach to customer support—combining technical logic with a passion for linguistic clarity. I am committed to delivering more than just answers; I aim to enhance the customer journey through proactive thinking and a deep focus on brand loyalty and satisfaction.

Customer Service Associate, International Voice Process - Allianz Services Pvt Ltd - Trivandrum, Kerala

(2023-11 - 2026-01)

• Resolving high-volume inbound inquiries by providing technical guidance on Allianz Fixed Annuity policy specifics, ensuring complex contract features and rider details are communicated clearly to drive immediate customer solutions.
• Update and record customer interactions while adhering to confidentiality and data protection policies.
• Providing technical support for Allianz Fixed Index Annuities (FIAs), including detailed explanations of crediting methods (caps, spreads, participation rates) to Financial Agents and US Clients.
• Utilizing Allianz's internal CRM and administrative systems to research historical contract performance, resolve complex billing discrepancies, and provide clear, documented follow-ups to both clients and financial professionals.
• Consistently meeting or exceeding key performance indicators (KPIs) such as CSAT, First Call Resolution (FCR) and Average Handle Time (AHT), while maintaining the high "Allianz Experience" standard for customer satisfaction.

Soft skills and English language trainer - Society for Training and Development in Lakshadweep - Trivandrum

(2021-10 - 2022-12)

• Training students and employees in communicative English and facilitate learning through interactive sessions.
• Training teams on technical communication strategies, such as voice and accent neutralization includes active listening.
• Designing simple training materials, handouts, and presentations that are easy for everyone to understand.
• Helping students feel more confident when speaking English or giving presentations to help them grow in their careers.

BSc - Physics - St Xavier's College, Thumba (2017-03 - 2020-03)

12th - ST Thomas HSS Poonthura (2015-03 - 2017-03)