Nupur Garg

Business Analyst with 6 years of hands-on experience delivering AI-enabled digital solutions and regulatory programs in financial services. Supported by 10+ years of broader BFSI domain expertise, with a risk-focused mindset, strong analytical ability, and proven track record in stakeholder management and Agile delivery.

Lead AI Business Analyst — AI Center of Excellence (CoE) - Xoriant Solutions Pvt. Ltd. - Pune, India

(2025-10)

Partner with business and technology stakeholders across global teams to identify business challenges and high-value opportunities for AI and intelligent automation, shaping the CoE's digital solution roadmap.

• Translate identified problems into clear problem statements, requirements, and user stories, and design proofs of concept (POCs) that demonstrate measurable improvements in operational efficiency.
• Build and present AI and Generative AI POCs — using Claude and Microsoft Copilot with prompt engineering — to accelerate requirement drafting, gap analysis, and documentation, and to validate feasibility before full-scale delivery.
• Assess and prioritise AI use cases by business impact, effort, and risk, presenting recommendations and trade-offs to stakeholders and leadership to support strategic decision-making.
• Apply key regulatory frameworks relevant to AI in financial services (e.g., EU AI Act, NIST guidelines) to ensure responsible, compliant, and well-governed adoption.
• Act as the bridge between business and engineering teams, ensuring solutions are well-documented, aligned to objectives, and delivered within strong Agile structures and governance.

AI Business Analyst — eKYC / Client Onboarding Platform - The Bank of New York (BNY) - Pune, India

(2022-06 - 2025-10)

• Partnered with product owners, scrum masters, and business stakeholders to elicit, analyse, and prioritise requirements for a new client-onboarding platform replacing a legacy third-party tool.
• Analysed end-to-end onboarding and due-diligence processes, mapping current-state workflows and identifying gaps and opportunities to streamline operations and strengthen regulatory compliance.
• Authored detailed user stories, functional specifications, and process flows in Agile; defined and validated acceptance criteria and led user acceptance testing (UAT).
• Leveraged Microsoft Copilot to accelerate user-story creation, functional documentation, and backlog grooming across the SDLC.
• Drove intelligent automation of manual onboarding activities — CDD, CIP, EDD, sanctions screening, and periodic reviews — improving processing efficiency and audit readiness.
• Participated in daily stand-ups, sprint reviews, and retrospectives, tracking change requests and reporting progress to stakeholders across regions.
• Recipient of two Spotlight Awards for contribution and delivery.

Business Analyst — ECRM Platform - Barclays Bank - Noida, India

(2021-07 - 2022-05)

Supported the build of ECRM, an internal client-relationship and communication management tool, gathering requirements from business users and translating them into clear functional specifications.

• Facilitated requirement-gathering workshops and stakeholder discussions to capture business needs, document workflows, and agree well-defined acceptance criteria.
• Maintained a prioritised product backlog and worked closely with developers and QA to clarify requirements, resolve queries, and ensure delivered features met business expectations.
• Prepared test scenarios, coordinated testing cycles, and tracked defects through to resolution to support a smooth, on-time release.

Analyst — Regulatory Reporting - Genpact - Noida, India

(2019-01 - 2021-07)

• Prepared and reviewed regulatory reports, including Suspicious Activity Reports (SARs), ensuring accuracy, completeness, and timely submission in line with regulatory obligations.
• Analysed customer and transaction data to identify reportable activity, escalating findings and supporting investigations with clear, well-documented narratives.
• Maintained accurate, audit-ready records and contributed to continuous improvement of reporting processes to enhance data quality and turnaround.

Executive — KYC & Compliance Reporting - Thomson Reuters - Noida, India

(2017-07 - 2018-12)

• Performed KYC/AML compliance reviews across client onboarding and periodic review cycles, verifying documentation and assessing customer risk against regulatory standards.
• Prepared compliance and review reports summarising findings, risk ratings, and outstanding actions for internal stakeholders and audit purposes.
• Escalated discrepancies and high-risk cases, supporting timely remediation and adherence to internal policies and regulatory requirements.

Sr. Associate — Operations (Account Maintenance) - WNS - Gurgaon, India

(2015-04 - 2017-07)

• Managed customer account maintenance — updating signatories, verifying authorisation levels, and processing chequebook and routine service requests — ensuring accuracy and compliance with banking policies and SLAs.
• Reconciled and validated account data, resolving discrepancies and maintaining high-quality records to support audit and reporting requirements.

Master of Commerce - Commerce - CCS University (2014)