Lead AI Business Analyst — AI Center of Excellence (CoE) - Xoriant Solutions Pvt. Ltd. - Pune, India
(2025-10)
Partner with business and technology stakeholders across global teams to identify business challenges and high-value opportunities for AI and intelligent automation, shaping the CoE's digital solution roadmap.
- Translate identified problems into clear problem statements, requirements, and user stories, and design proofs of concept (POCs) that demonstrate measurable improvements in operational efficiency.
- Build and present AI and Generative AI POCs — using Claude and Microsoft Copilot with prompt engineering — to accelerate requirement drafting, gap analysis, and documentation, and to validate feasibility before full-scale delivery.
- Assess and prioritise AI use cases by business impact, effort, and risk, presenting recommendations and trade-offs to stakeholders and leadership to support strategic decision-making.
- Apply key regulatory frameworks relevant to AI in financial services (e.g., EU AI Act, NIST guidelines) to ensure responsible, compliant, and well-governed adoption.
- Act as the bridge between business and engineering teams, ensuring solutions are well-documented, aligned to objectives, and delivered within strong Agile structures and governance.
AI Business Analyst — eKYC / Client Onboarding Platform - The Bank of New York (BNY) - Pune, India
(2022-06 - 2025-10)
- Partnered with product owners, scrum masters, and business stakeholders to elicit, analyse, and prioritise requirements for a new client-onboarding platform replacing a legacy third-party tool.
- Analysed end-to-end onboarding and due-diligence processes, mapping current-state workflows and identifying gaps and opportunities to streamline operations and strengthen regulatory compliance.
- Authored detailed user stories, functional specifications, and process flows in Agile; defined and validated acceptance criteria and led user acceptance testing (UAT).
- Leveraged Microsoft Copilot to accelerate user-story creation, functional documentation, and backlog grooming across the SDLC.
- Drove intelligent automation of manual onboarding activities — CDD, CIP, EDD, sanctions screening, and periodic reviews — improving processing efficiency and audit readiness.
- Participated in daily stand-ups, sprint reviews, and retrospectives, tracking change requests and reporting progress to stakeholders across regions.
- Recipient of two Spotlight Awards for contribution and delivery.
Business Analyst — ECRM Platform - Barclays Bank - Noida, India
(2021-07 - 2022-05)
Supported the build of ECRM, an internal client-relationship and communication management tool, gathering requirements from business users and translating them into clear functional specifications.
- Facilitated requirement-gathering workshops and stakeholder discussions to capture business needs, document workflows, and agree well-defined acceptance criteria.
- Maintained a prioritised product backlog and worked closely with developers and QA to clarify requirements, resolve queries, and ensure delivered features met business expectations.
- Prepared test scenarios, coordinated testing cycles, and tracked defects through to resolution to support a smooth, on-time release.
Analyst — Regulatory Reporting - Genpact - Noida, India
(2019-01 - 2021-07)
- Prepared and reviewed regulatory reports, including Suspicious Activity Reports (SARs), ensuring accuracy, completeness, and timely submission in line with regulatory obligations.
- Analysed customer and transaction data to identify reportable activity, escalating findings and supporting investigations with clear, well-documented narratives.
- Maintained accurate, audit-ready records and contributed to continuous improvement of reporting processes to enhance data quality and turnaround.
Executive — KYC & Compliance Reporting - Thomson Reuters - Noida, India
(2017-07 - 2018-12)
- Performed KYC/AML compliance reviews across client onboarding and periodic review cycles, verifying documentation and assessing customer risk against regulatory standards.
- Prepared compliance and review reports summarising findings, risk ratings, and outstanding actions for internal stakeholders and audit purposes.
- Escalated discrepancies and high-risk cases, supporting timely remediation and adherence to internal policies and regulatory requirements.
Sr. Associate — Operations (Account Maintenance) - WNS - Gurgaon, India
(2015-04 - 2017-07)
- Managed customer account maintenance — updating signatories, verifying authorisation levels, and processing chequebook and routine service requests — ensuring accuracy and compliance with banking policies and SLAs.
- Reconciled and validated account data, resolving discrepancies and maintaining high-quality records to support audit and reporting requirements.
