Nupur Mehta

Dynamic healthcare executive with 14+ years of progressive leadership across premier corporate multispecialty and oncology hospitals. Demonstrated expertise in enterprise hospital administration, multi-site operations, business development, hospital commissioning, strategic planning, physician engagement, and digital transformation. Recognized for delivering consistent accreditation success, improving profitability through strategic cost optimization, strengthening patient experience, and leading large, multidisciplinary teams from concept to operational excellence.

GM & Chief of Clinical Operations - Ayush Group of Hospitals - Rajkot

(2025-10)

Key role in Operational Excellence & Quality

• Project Leadership: Serving as Facility Director managing new projects entirely from Concept to Commissioning.
• Key Performance Indicators (KPI) & Performance Management: Designed, monitored and reviewed hospital-wide KPI dashboards to drive operational excellence, quality improvement, financial sustainability and patient experience
• Process Improvement: Identified and implemented process improvements using lean methodologies (Value Stream Mapping, 5S), driving substantial efficiency gains.
• Digital Transformation: Led new HMIS implementation (EMR - Amrita Technologies), yielding a 40% increase in productivity, a 50% acceleration in data processing speed, and a 50% reduction in operational expenses.
• Quality Documentation: Oversaw preparation and implementation of NABH manuals, policies, SOPs, and formats—reducing operational costs by 50%, boosting patient satisfaction by 30%, and enhancing operational efficiency by 50%.
• Quality Improvement Programs (QIPs): Developed target-oriented QIPs within departments, triggering a 20% reduction in turnaround time (TAT).
• Academic Initiatives: Successfully established the DNB program in Radiation & Surgical Oncology.
• Clinical Governance & Audits: Coordinated and conducted internal/external corporate audits (NABH, NABL, Ethics Committee, and DNB evaluation). Served as Member Secretary on key hospital committees.
• Risk & Safety Assessment: Directed facility risk mitigation strategies, safety audits, and routine mock drills.
• Training Delivery: Designed and executed presentation modules for diverse employee tiers including Medical officers, nursing, technical staff, Clinical Audits.
• Monthly Department Performance Reviews
• KPI Dashboard Development & Monitoring

Head (DGM) – Clinical Operations, Quality & Accreditation, Cost Optimization, Operational Excellence & Patient Experience - Rajkot Cancer Society (Nathalal Parekh Cancer Institute) - Rajkot

(2022-03 - 2025-10)

• Specialties: Managed end-to-end clinical and non-clinical operations, hospital planning, and data analysis for effective executive decision-making.
• Accreditation Success: Successfully achieved NABH accreditation for 6 group hospitals (5th & 6th Edition) through group-led assessments as a certified POI 6th Edition Quality Management Professional and Group Internal Auditor.

Unit Head (Senior Manager) - The Gujarat Cancer & Research Institute (GCRI) - Rajkot, Gujarat

(2018-07 - 2022-01)

• Key Contribution: Deputed as In-charge of the GCRI Satellite Centers (Siddhpur-Patan & Bhavnagar) to oversee infrastructure, administer total center budgets, and operationalize institutional policies and procedures.

Center Manager - Manipal Group of Hospitals - Surat, Gujarat

(2016-11 - 2018-07)

• Key Contribution: Acted as chief advisor to the Managing Director in developing, planning, organizing, and controlling all resource departments (financial, personnel, facilities, and equipment procurement).

Assistant Manager (Medical Administration & Quality – Head of Radiology, Diagnostics & Emergency) - Gleneagles BGS Global Hospital - Bangalore

(2015-03 - 2016-11)

Assistant Manager (Administration and Quality) - Wockhardt Hospitals Ltd. - Goa

(2013-01 - 2015-01)

MBA - Hospital Administration - Administrative Staff College of India (ASCI)

Bachelor - Pharmacy - AND College of Pharmacy, UP Technical University (2007 - 2011)

Indian School Certificate Exam (ISC/Class XII) - City Montessori School (2005 - 2007)

Indian Certificate of Secondary Education (ICSE/Class X) - Lucknow Public School (2003 - 2005)