Oindrila Manna

Managing the entire spectrum of business operations right from patient query handling to patient onboarding service as SPOC. Complete coordination between patients, treating doctors and hospital Management towards ensuring the best in care and class patient service. Complete documentation and onboarding of partner network entities including providing regular updates and feedback on patient progress / response to therapy.

Assistant (International Business) - FORTIS HEALTHCARE

• Managing the entire spectrum of business operations right from patient query handling to patient onboarding service as SPOC.
• Complete coordination between patients, treating doctors and hospital Management towards ensuring the best in care and class patient service.
• Complete documentation and onboarding of partner network entities including providing regular updates and feedback on patient progress / response to therapy.
• Managing and providing reports / analytics to the business development team responsible for International Business Development.
• Responsible for managing any conflict situation arising out of a misconstrued or miscommunication from any of the involved parties keeping a patient priority paramount approach.

CRM (Back Office) - IFB Ind. Authorized franchise service plaza

3 years 6 month

Back Office - Rahul Industries Pvt. Ltd.

2 year

Clerical job - Insurance Co.

2 year

Employee (Back Office) - SWEEP REAL ESTATE PVT. LTD.

2 Years

• Handling Cash, banking transaction & dealing with all Suppliers and Customers related to Purchase & Sale (Over the Phone & E-mail).

B.A. Hons