Om Gajera

Telecom Business Analyst and BSS Solution Designer with 3 years of experience delivering catalog-driven transformation initiatives and high-impact pre-sales demos for Tier-1 operators across Mobile, Broadband, and TV domains. Skilled in designing scalable product catalog frameworks and end-to-end CPQ and Order Management flows that accelerated rollout speed by 75% and reduced configuration errors by 80%. Adept at translating complex business requirements into implementation-ready catalog models and showcasing solutions through client-facing demos that strengthen proposal readiness and accelerate sales cycles.

Recognized with multiple industry awards for solution design excellence, pre-sales impact, and TM Forum Catalyst contributions, underscoring ability to align technical solutions with measurable business outcomes. Proven success in enabling operators to launch innovative offerings with greater accuracy, supporting ecosystem interoperability through TM Forum standards and CAMARA APIs, and building client confidence by delivering clear, outcome-oriented demonstrations that drive transformation decisions and secure new business opportunities.

Business Analyst at HANSEN TECHNOLOGIES (2025-10 – Present)

• Lead pre-sales demos showcasing catalog, CPQ, and Order Management flows to boost client confidence and accelerate proposals.
• Drive requirement analysis and solution design for complex scenarios, ensuring Catalog, Pricing, CPQ, and Order Management alignment.
• Design reusable catalog frameworks for TM Forum Catalyst, including CAMARA API integration for interoperability.
• Define product catalog structures with pricing, discount strategies, and rules supporting dynamic offerings.
• Produce solution artefacts including BRDs, design docs, process flows, and architecture diagrams.
• Develop validation scenarios enabling SIT/UAT readiness and stakeholder verification.
• Collaborate with Catalog, CPQ, and Order Management teams to ensure downstream integration readiness, solution consistency, and end-to-end process alignment.
• Spearheaded LMT POC across 14 complex scenarios across Mobile, Broadband, TV, and B2B portfolios within aggressive 20 days delivery timeline.
• Architected Bouygues Telecom catalog covering 25+ business cases across Mobile, Broadband, TV, and B2B portfolios.

Associate Business Analyst at HANSEN TECHNOLOGIES (2023-10 – 2025-09)

• Worked as a Telecom Business Analyst specializing in Product Catalog design, logical modeling, and telecom product lifecycle management.
• Led Product Catalog design activities for Yettel Hungary POC ensuring compatibility with CPQ, Order Management, and Inventory systems.
• Designed and developed a reusable core catalog framework under the Standard Demos Initiative, standardizing Promotions, Bundles, and Packages across Mobile, Broadband, and TV domains, reducing configuration errors by 80% and improving solution rollout speed by 75%.
• Supported solution validation, customer demonstrations, and pre-sales engagements for telecom operators including Orange Business, Telstra, Viasat, KPN, and Yettel Hungary.
• Created detailed product architecture models and service flow diagrams improving stakeholder understanding and solution alignment.

Business Analyst Intern at AIMDEK TECHNOLOGIES (2023-02 – 2023-08)

• Prepared BRD, FRD, SRS, user manuals, and training documents supporting end-to-end SDLC activities.
• Conducted requirement gathering sessions and translated business requirements into functional specifications and use cases.
• Modeled warehouse and inventory management processes using BPMN 2.0.
• Developed UAT scenarios and validation cases supporting requirement verification and reducing rework.
• Designed wireframes and user journeys for Inventory and Project Management modules.
• Supported Agile ceremonies, backlog refinement, sprint planning and stakeholder communication activities

Bachelor's Degree in Computer Engineering – Darshan University (2019 – 2023)