RESIDENT ENGINEER SERVICE ASSURANCE - JIO
(2025-03)
- Work with various internal stake holders and get the SR resolved on priority.
- Do the FLT with the customer branch end stake holders.
- Coordinate with internal JIO teams ESOC, ENOC, Field, NHQ teams for faster resolution of fault.
- Reporting of link status Daily / weekly / monthly wise & ensure to maintain the customer link uptime.
- Constant communication and interaction with customer IT/SPOC for all service-related issues/delivery.
- DC/DR link monitoring and do escalation internally for quick restoration
- Handle customer escalation and feedback effectively in time bound manner.
- Release the tracker on fault management to customer as well as internal stake holder.
- Work on SLA bound and get the monthly/ Quarterly reports.
- Link monitoring and FT life cycle management on various scenarios.
- Helping Jio team to better stake holder management at Customer end.
NETWORK ENGINEER - TATA COMMUNICATIONS LTD
(2023-09 - 2025-02)
- Working in BFSI SOC Team.
- Resolved network-related issues using tools like Service Now, Arcon PAM, and other security tools.
- Responsibilities involves 120 live Network links. Managing client's network connections and addressing network-related issues.
- Handle Network Links Management and Delivery of Upgradation links.
- Monitor and respond to security incidents using insights provided by BMC Portal.
- Monitor packet drops, Utilization, Flapping, Up & Down times of BGP of Network links using PUTTY [SSH Remote login to Clients Router].
CYBER SECURITY (INTERNSHIP) - NULLCLASSES
(2024-07 - 2024-08)
- Discover web application vulnerabilities.
- Perform a manual Vulnerability Assessment and Penetration Testing (VAPT) on the target using OWASP TOP 10:2021 methods.
- Conduct a Web Application Audit compliance check following the ASVS standard 4.0.3.
- Create a VAPT report.
- Hands on experience in PortSwigger / HackTheBox / Tryhackme labs.