Oochpreet Singh
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About
2 years of experience in travel, telecom, BPO, transaction quality, internal process audits, leading Csat survey. Experience in developing and conducting customer quality for voice and non-voice programs.
Experience
▪ in designing of process formats and quality standards
▪ Use quality monitoring data management system to compile and track performance at team and individual
▪ Participate in customer and client listening programs to identify customer needs and expectations
▪ Provide actionable data to various internal support groups as needed
▪ Coordinate and facilitate process calibration sessions for staff
▪ Provide feedback to process team leaders and managers
Education
Completed graduation from Himalayan Garhwal University in the field of bachelors of arts
