Oviya Priya

Dedicated Application Support Engineer with 2 years of experience in handling production support, incident management, and ticket resolution using ServiceNow. Skilled in troubleshooting application issues, coordinating with cross-functional teams, and ensuring minimal downtime. Eager to enhance technical expertise in SQL, Linux, and cloud technologies while contributing to business continuity and system efficiency.

APPLICATION SUPPORT ENGINEER - Tata Consultancy Services (TCS)

(2024-01)

• Experienced in Application Support with hands-on experience in handling Incident, Service Request, and Problem tickets.
• Managed end-to-end incident lifecycle using ServiceNow, including ticket logging, prioritization, escalation, and closure.
• Managed release deployment activities through Change Management processes.
• Involved in Rally activities for tracking tasks, user stories, and project progress.
• Skilled in troubleshooting, production support, deployment coordination, and maintaining SLA compliance.
• Performed initial troubleshooting and root cause analysis for recurring incidents
• Collaborated with development and infrastructure teams to resolve complex issues
• Maintained proper documentation of incidents, resolutions, and known errors
• Provided user support and ensured smooth functioning of business applications
• Participated in daily/weekly status calls and provided updates on open issues

B TECH - BIOMEDICAL ENGINEERING - Rajiv Gandhi College of Engineering and Technology (2019-01 - 2023-01)