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Experienced professional with a reliable, 12+ year background across hospitality, BPO, and recruitment. Proven track record in managing high-volume talent acquisition, corporate client relationships, and customer service operations. After a planned career break to focus on family priorities, I am fully ready to re-enter the workforce. I bring strong communication skills and adaptability, and am open to diverse opportunities across BPO, recruitment, or hospitality sectors.

Planned Career Break (2022-01 – Present)

• Stepped away from the workforce to manage full-time family priorities and household operations.

Freelance Client Relations at Marketing & IT Development Co. (2010-01 – 2022-12)

• Pitched and secured web, e-commerce, and digital marketing projects for clients in Sri Lanka and abroad.
• Served as the primary liaison between corporate clients and technical development teams.
• Managed end-to-end client communication across hospitality, travel, and e-commerce sectors.

HR & Recruitment Specialist at Infosys BPO Ltd. (2006-01 – 2010-12)

• High-Volume Hiring: Managed mass recruitment campaigns, screening 150-200 candidates daily to meet weekly induction targets of 30-40 hires.
• Mid-Level & Executive Search: Handled autonomous full-cycle recruitment for senior management and C-suite roles across APAC, US, and UK markets.
• International Assignment: Deployed to the Philippines to single-handedly manage local recruitment operations and establish vendor networks.

Team Lead – Recruitment at TeamLease Services Pvt. Ltd. (2003-01 – 2006-12)

• Managed outsourced recruitment operations for major IT and insurance clients; achieved consistent targets of 50+ monthly placements.
• Promoted to Team Lead for Pune operations; managed regional client relationships, operational delivery, and a team of recruiters.
• Successfully scaled the Pune branch into a profitable business unit within 18 months.

Trainer & Recruiter at Akiko Call Net (2003-01 – 2004-12)

• Handled communication training and candidate screening.

Customer Service Executive at Mphasis BPO (2003-01 – 2003-12)

• Handled US student loan queries and account updates.

Front Desk Trainee at Goa Marriott Resort (2002-01 – 2002-12)

• Managed guest check-ins, guest relations, and VIP coordination.

Bachelor of Arts in English Literature – Manonmaniam Sundaranar University

Diploma in Hospitality Management