P-kay Singh

Dear Mr./Ms.,

I want to express my job interest in the role of Assistant Housekeeping Manager with your firm. As an experienced and service-oriented Housekeeping Manager, I have managed the whole housekeeping team for Le Meridien Calangute, Goa. I am rolling down all my job responsibilities below to provide you an insight into my abilities:

• Hire and train personnel about the sanitation and maintenance work.
• Develop a shift schedule for the team.
• Maintain the pay sheet of the employees.
• Restock the housekeeping supplies.
• Prepare a monthly budget for the department.

I truly appreciate your consideration of my job application. My resume will extend additional information on my job qualifications. Hoping to discuss the role responsibilities further with you.

Best Regards,

Pankaj Singh

Housekeeping Manager - Le Meridien Goa, 01/2022 – Till now

• Hiring and training staffs.
• Reduced financial discrepancies through accurate management of payroll and bookkeeping processes.
• Developing staff schedules.
• Purchasing cleaning supplies and equipment.
• Doing Yearly/Quarterly Appraisals of staff member.
• Coordinating housekeeping needs with other hotel department managers.
• Performing cleaning tasks when staff doesn’t show up for work or the team is shorthanded.
• Monitor and ensure response to all guest requests and maintain company standards in all work at all times.
• Monitor all sub activities for departments and maintain records of all expenses and control all costs for department and recommend ways to increase efficiency.
• Maintain safety and hygiene and perform all appraisals for staff regularly and coordinate with various engineering and front office staff Organize inventories with Accounts, monthly forecasting and planned for annual budget.
• To maximize employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the year.
• Managed all cleaning, housekeeping and maintenance staff hiring activities, including writing job descriptions, shortlisting, interviewing and selecting talent.
• Closely monitored cleaning and maintenance operations, ensuring staff followed health, safety and hygiene guidelines.
• Carried out investigations into faulty or broken equipment, scheduling or conducting repairs when needed.
• Ensured lost property was kept safely and returned to owners by documenting items and storing in safe storage units.
• Conducted in-depth quality inspections on staff cleaning work, ensuring cleaning was completed to high-quality standards.
• Conducted all staff management duties, including appraisals, disciplinarians, hiring, firing, complaints and delegating tasks.
• Used excellent problem-solving abilities to resolve complex issues, including stains, staff shortages and client complaints.
• Coordinated stock replenishing activities by counting stock, ordering low stock supplies and distributing to staff.
• Controlled all supply costs, including laundry, maintenance and wages, ensuring all expenses stayed within budget.
• Evaluated housekeepers' performance, providing constructive feedback to improve efficiency.
• Motivated team members to deliver optimum results, leading by example through positive interactions with guests and staff.
• Evaluated employee performance and developed improvement plans.
• Placed orders for housekeeping supplies and guest toiletries.

Housekeeping Assistant Manager - Le Meridien, Goa, 01/2019 – 12/2021

• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Maintained controls over expenses and inventory for optimal budget tracking.
• Communicated repair needs to maintenance staff.
• Evaluated employee performance and developed improvement plans.
• Worked with front desk to respond promptly to all guest requests.
• Adhered to safety protocols by enforcing proper equipment usage.
• Created and implemented training programs to enhance employee performance.
• Placed orders for housekeeping supplies and guest toiletries.
• Increased employee performance through effective supervision and training.
• Maintained lost and found and unclaimed property, disposing and donating items unclaimed for long periods.

Diploma in Hotel Management

01/2010

Kolkata