P Kumar

Senior Consultant at Salesforce.com with 12+ years of experience in Salesforce platform. Expertise in Agentforce (Service Agent and Sales Development Representative), Lightning Web Components, Service Cloud, and full-stack Salesforce development. Currently managing a team of 5 members and working on Service Cloud projects.

Senior Consultant at Salesforce.com (2022-06 – Present)

Currently managing a team of 5 members and working on Service Cloud project.

• Working on Agentforce Service Agent (ASA), Sales Development Representative (SDR), and Agentforce Data Libraries for 1.2+ years
• Implementing Agentforce Service Agents for multiple projects with Einstein features
• Working on Partner/Customer Communities development in Lightning components
• Using Lightning types in LWC for displaying tables in Agentforce

Senior Consultant (Team Lead) at Deloitte (2018 – 2022-06)

Technical Lead at Claritus Management Consulting Private Ltd (2016 – 2018)

Software Developer on Salesforce at Astrea IT Service Ltd (2013 – 2016)