IVR QA
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Engineer - Software Development and QA Automation Specialist with strong expertise in Web Application Testing, IVR Automation, and Performance Optimization. Skilled in Selenium, API Testing, and Generative Al integration, with a solid understanding of data structures and algorithms. Experienced in collaborating with designers and product teams to plan, build, and test new features that enhance user experience and system reliability.
Adept at debugging, code optimization, and automation, improving load times, responsiveness, and overall software quality. Recognized for delivering scalable, efficient, and user-focused solutions in fast-paced environments.
Collaborated with design and product teams to plan and execute high-impact software features, improving user interaction and overall experience in Verizon IVR system
Developed and optimized automated testing frameworks using Selenium, TestNG, Cyara,JavaScript, ensuring seamless performance across complex web environments.
Specialized in Generative AI integration using Google Dialogflow and Gemini Flash, creating interactive voice experiences with optimized response times and secure user interactions.
Enhanced application performance through load testing (JMeter), debugging, and performance monitoring using Kibana and Grafana.
Participated in code reviews, retrospectives, and technical discussions, contributing to process improvements and robust system design.
Authored technical documentation and followed standardized coding and testing practices for team-wide consistency.
2020 - 2023 | BSC-MSCS
