Analyst IT Support at Net Connect Global Pvt Ltd (2024-02 – 2024-10)
Client: Ashok Leyland
Senior Desktop Support Engineer at Quess Corp Limited (2022-11 – 2024-01)
Client: Ashok Leyland
- Expedited resolution of 20+ user-reported IT incidents daily, adhering strictly to established Service Level Agreements (SLAs) and minimizing downtime for remote users across diverse geographic locations
- Assigning incident and service request to concern team
- Network level 1 support
- OS installation and software troubleshooting
- Asset Maintaining
Senior Customer Support Engineer at Fourth Dimension Technologies Pvt Ltd (2018-06 – 2022-02)
Client: CAMS
- Oracle data guard, shareplex server monitoring and data backup using net vault
- Assign Monitor and complete H/W calls tickets mail tickets and oral requests
- Maintaining desktop asset details in proper documentation
- Working according to user's Ticket request SLA's
- Installing and Troubleshooting Ms. Outlook 2007 to Outlook 2016
- Preparing Daily report and assigning work to the floor engineer
- Provide phone support and diagnostics to remote users using remote software
- Troubleshooting Hardware, OS related issues and Level 1 network support
System Engineer at Nityo Infotech Services Pvt. Ltd (2013-01 – 2016-08)
Client: E.I. DuPont India Pvt Ltd.
- Installation and configuring laptops and desktops
- Working according to User's CPMT requests SLA's
- Installing all company approved softwares
- Taking care of remote users in and around Chennai
- Managing desktop assets and events in proper documentation
- Applying and updating patches to the desktops
- Supporting First Level of Network activities
- Vendor coordination in case of server and desktop hardware failure
- Supporting the user's remotely in different location using Ms lync
- Working in ITSM ticket tool
Customer Support Engineer at Mukesh Info Serve (2011-10 – 2012-03)
Client: Amararaja Batteries Ltd
- Effectively manage relationship with key regional support vendors that provide equipment maintenance contract support, desktop support, disaster recovery services, & offsite tape vaulting
- Remote support to all Branches in India (South Region)
- Maintenance of Avira Antivirus 10.0 Enterprise Edition
- Trouble Shoot Hardware, Network and OS Problems
- Installing, Configuring and Maintaining Network Printers
- Updating Service Pack & Security Patches
Desktop Support Engineer at CMS Info System Pvt Ltd (2010-01 – 2011-04)
Client: Cognizant Technology Solution
- Using the Remedy Tool To resolve the End User Problem
- Implementing Remote desktops tools (Dame Ware & Gen control)
- Configuring MS-Outlook
- Printer and other I/O Devices Installation & Trouble Shooting
- Installations and trouble shooting of various software's like Microsoft products, IBM products, Oracle etc.
- Deploying Windows XP Professional and windows 7 using RIS Server
- Supporting users in troubleshooting of all software's used in development environment
- Making SCCM Non-Client Systems to Client and Troubleshooting the Errors
Desktop Support Engineer at Dhanus Technologies Ltd (2008-08 – 2009-08)
Hardware Engineer at Newzen Technologies Pvt Ltd (2007-07 – 2008-06)
Service Engineer at Sumazza Power solutions (2006-08 – 2006-10)
