Palak

Results-driven HR professional with 4+ years of experience across Human Resources, Customer Support and Sales. Promoted from HR Executive to HR Assistant Manager based on performance. Experienced in HR operations for 130+ employees, employee relations, recruitment coordination, onboarding, HR documentation, attendance & leave management, payroll coordination, compliance, employee engagement and exit management.

Passionate about creating a positive employee experience while supporting business goals.

HR Assistant Manager - SkySun

(2026-04 - 2026-05)

• Supported end-to-end HR operations and employee lifecycle activities.
• Coordinated onboarding, documentation, attendance, leave records and payroll inputs.
• Maintained HR records and resolved employee queries.
• Supported HR policy implementation and compliance.

HR Assistant Manager - FRESCO Wall Decor Pvt. Ltd.

(2025-08 - 2026-03)

• Promoted from HR Executive based on consistent performance.
• Managed HR operations for 130+ employees.
• Led onboarding, recruitment coordination, employee relations and grievance handling.
• Managed attendance, leave administration, payroll coordination and exit formalities.
• Ensured compliance and maintained HR documentation.

HR Executive - FRESCO Wall Decor Pvt. Ltd.

(2024-11 - 2025-07)

• Supported recruitment, onboarding and induction.
• Maintained personnel files and HR documentation.
• Prepared attendance reports and payroll inputs.
• Responded to employee queries.

Customer Support Associate & SME (Amazon Voice Process) - TaskUs India Pvt. Ltd.

(2023-01 - 2024-12)

• Delivered customer support for Amazon US customers.
• Mentored new hires as SME.
• Resolved escalations while meeting quality KPIs.

Customer Support Executive & Sales Executive - Think Solutions (West-Can Auto Parts)

(2022-01 - 2023-12)

• Handled customer support through inbound and outbound channels.
• Converted leads into sales and maintained CRM.
• Built long-term customer relationships.
• Resolved customer concerns promptly, ensuring high levels of customer satisfaction.
• Identified customer requirements and recommended appropriate products and services.

Sales Executive - Layaway Depot Pvt. Ltd.

(2021-01 - 2022-12)

• Achieved sales targets through consultative selling.
• Maintained customer relationships and follow-ups.
• Maintained customer records and ensured timely follow-up on sales opportunities.
• Built long-term customer relationships through effective communication and product knowledge.

Bachelor of Arts - Guru Nanak Dev University

Certification Course - Air Hostess, Hospitality, Customer Service & Travel - Frankfinn Institute of Air Hostess Training (2023-01 - 2024-12)

Senior Secondary Education - Hans Raj Mahila Maha Vidyalaya (2019-01 - 2020-12)