Palak Mishra

Customer-focused and dedicated professional with experience in an international UK voice process, delivering exceptional customer service by handling inquiries, resolving issues, and ensuring customer satisfaction. Strong communication, active listening, and problem-solving skills, with the ability to thrive in fast-paced environments. Seeking a Customer Support Executive role where I can contribute to organizational success while delivering an outstanding customer experience and continuously enhancing my professional skills.

Advisor I, Customer Support (UK voice) at Concentrix (2024-10 – Present)

• Assisted UK based customers with order tracking, purchase related queries and issue resolution via phone support.
• Ensured high customer satisfaction by providing accurate resolution and timely updates on their orders and returns.
• Collaborated with internal teams such as logistics, finance and sales to expedite order fulfillment and resolve escalations efficiently.

Higher Secondary Education – Sunbeam School (2020-21 – 2020-21)

Senior Secondary Education – Sunbeam School (2022-23 – 2022-23)

Bachelor of Arts in English Honours – University of Delhi (2023-26 – 2023-26)