Operations Manager (Office) at Puri Creators (2021-10 – Present)
Administration & Operations, HR & Staff Management, Procurement & Vendor Management, Compliance & Discipline, Site Coordination, Customer Relationship & Business Support, Marketing Coordinator, Customer Relationship Management (CRM)
- Managed day-to-day administrative and operational activities to ensure smooth functioning across office and project sites.
- Established reporting structures, maintained company records, and ensured accurate documentation of operational processes.
- Developed and implemented operational strategies, policies, and procedures to improve efficiency and streamline business operations.
- Coordinated with cross-functional teams to ensure timely execution of business objectives and organizational goals.
- Provided weekly and monthly operational reports to senior management, highlighting performance, key challenges, and improvement initiatives.
- Supervised office and site personnel, monitored attendance, productivity, and overall workforce performance.
- Managed recruitment, onboarding, employee training, performance evaluations, and grievance handling.
- Conducted employee reviews and implemented initiatives to improve staff engagement, discipline, and productivity.
- Trained new employees on company policies, administrative procedures, customer service standards, and operational processes.
- Managed relationships with vendors, contractors, and suppliers to ensure timely procurement of materials, equipment, and services.
- Negotiated quotations, contracts, and service agreements to achieve cost-effective procurement while maintaining quality standards.
- Oversaw inventory management and ensured adequate availability of office and project-related resources.
- Coordinated with external agencies and service providers for successful execution of operational and marketing requirements.
- Ensured compliance with company policies, statutory regulations, labor laws, and workplace safety standards.
- Monitored office and site discipline while implementing policies to maintain an organized and professional work environment.
- Maintained confidential company documentation and ensured adherence to internal compliance procedures.
- Coordinated with project managers and site teams regarding manpower deployment, operational requirements, and site discipline.
- Facilitated communication between office operations and project sites to ensure seamless workflow and timely issue resolution.
- Supported project execution by coordinating logistics, administrative requirements, and resource allocation.
- Built and maintained strong relationships with clients, vendors, and business partners to enhance customer satisfaction and long-term business growth.
- Handled customer concerns, resolved escalations promptly, and implemented strategies to improve client retention.
- Collaborated with sales and marketing teams to support business development initiatives and strengthen the company's market presence.
- Planned and coordinated business meetings, corporate events, and marketing activities to support organizational objectives.
- Managed relationships with external vendors and contractors to acquire mutually benefiting contracts and successful project delivery.
- Created and managed marketing budgets to monitor expenditures, control costs and increase ROI.
- Coordinating with marketing vendors establish successful execution of projects and campaigns.
- Coordinated with design and media teams to develop high-quality creative assets.
- Created and managed social media campaigns to increase brand engagement.
- Continually maintained and improved company's reputation and positive image in markets served.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Planned and executed internal and external marketing events.
- Used online and offline marketing to generate leads, increase visibility and drive sales growth.
- Organized logistics for marketing and proposal strategy meetings.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Liaised between customers and organization with particular focus on working with sales department.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Created customer support strategies to increase customer retention.
Travel Consultant at FCM Travel Solutions (2017-10 – 2021-03)
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Organized trips for individuals, family and business travelers.
- Arranged travel accommodation for groups, couples, executives, and special needs clients.
- Responsible for administrative support including all phases of ticketing, hotel booking, and transportation pan India.
- Collected, handled and documented payments for travel services and associated feels.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Collaborated with colleagues to create and promote special travel packages & increase ticket sales.
- Created a new format for reporting and presenting ticketing sales and ongoing new groups
