Pallavi Parkhi

Having over 13+ years of domain experience in inside sales profile and completed training in SAP SD. Strong team orientation & leadership qualities, hardworking and enthusiastic. Familiar in understanding the requirements of Industries.

Team player with high calibre interpersonal and presentation skills. Energetic self-starter, able to get the job done on time and within diverse situations. Adaptability and quick learning capability. Have a quality to develop healthy social and professional relationship.

Senior Counsellor - MAAC

(2023-12 - 2024-10)

• Calling on database from various sources and leads on CRM for generating walk-ins.
• Counselling and conversion of walk-ins to admission.
• Batch scheduling and coordination with faculty.
• Working on CRM and making reports in excel and segregating leads from various sources with remarks and working on the data accordingly.
• Coordinating with students, Parents and staff.
• Taking care of operational activities at the Centre and overall revenue generation.
• Batch management and conducting events and activities inside the Centre for students.
• Handling queries and complaints of the students and parents.
• Interacting with the HR of various companies for placement of students.
• Lead generation through various activities and student references.
• Maintaining student records and admission documents and preparing reports as and when asked by the management.

Admission Advisor - Rus Education India Pvt. Ltd.

(2022-01 - 2023-05)

• Responsible for guiding potential students to enrol in MBBS program in universities based in Caribbean.
• Following up on leads on CRM on a daily basis (through WhatsApp chat).
• Making presentations based on the Medical University and promoting the University on its social media platform by presenting informative videos.
• Handling enquiries obtained through SMS and e-mail campaign.
• Screening the documents and guiding the students through the Visa process.
• Participating in webinars, seminars and MBBS Admission Expos.
• Coordinating with the University Administration team regarding admission of students.
• Generating leads from references provided by students.

Relationship Executive - VIBGYOR School

(2018-09 - 2020-06)

• Addressing, handling or re-directing queries with regards to admission on time.
• Post registration, taking the parents on a school tour.
• Informing the parents of fee structure & School timings.
• Updating forms & allotting house divisions.
• Assisting the parents in selection of all optional facilities
• Handle enquiries received through phone (toll free), web and email.
• Generate and qualify leads through outbound cold calling.
• Convince the parents /potential customers to visit the school premises.
• Follow up on no show cases.
• Make post school visit calls to the same parents /potential customers to enquire on their experience and check if all doubts were well catered.
• Manage up-sell and cross-sell opportunities within the group (as and when the group is ready).
• Ensure 100% capturing of potential parent interaction data in ERP and generate related reports

Centre Manager - Paratus Systems

(2018-01 - 2018-05)

• Managing Centre operations and team handling
• Motivating staff members & actively involved in branding activities.
• Managing dropout of students/refunds of branch.
• Making strategies for increasing revenue for the Centre and batch management.
• Reviews of sales, marketing, Centre operations and placement.
• Implementations of various activities & processes for the business growth and improvement of the Centre.

Sr. Counsellor - Bankedge

(2015-09 - 2017-10)

• Screening suitable candidates through interview.
• Giving proper guidance to the students to choose BFSI sector as a career and undergo training for the same.
• Developing strategies for marketing and promotional activities to generate walk-ins for the Centre.
• Coordinating with HR for placement activities.
• Batch management and coordination.
• Giving batch launch Seminar and induction to the students.
• Coordinating with Jr. Counsellor for CRM and other reports on daily basis.

Assistant Manager - Customer Acquisition - Frankfinn Institute of Air Hostess Training

(2014-07 - 2015-09)

• Giving Centre seminar on daily basis.
• Pre counselling and post counselling of students to screen them for appropriate course.
• Maintaining rapport with students and their parents.
• Batch Management and coordinating other activities related to batch, including parent teacher meeting.
• Supervision of grooming and other policies at the Centre.
• Handling database of students, queries and complaints.

Sr. Counsellor - NIIT

(2012-11 - 2014-07)

• Handling cash and walk-ins.
• Giving proper guidance to the students and suggesting appropriate courses.
• Handling registration, queries and complaints.
• Updating and managing databases.
• Taking reporting of Jr. Counsellors about daily activities and follow-ups and providing proper guidance.
• Conducting Centre seminars, representing in college seminars and EDU-Fest.
• Coordinating with other departments for backend activities.

Sales Counsellor & Administrator - WLCI COLLEGE

(2010-01 - 2012-10)

• Giving proper guidance to the students for choosing appropriate career courses.
• Representing the College on EDU-Fest.
• Coordinating with other departments for backend activities.
• Handling queries and managing all the routine activities.
• Handling cash and walk-ins and giving them all the required information about services.
• Updating database on CRM and taking proper follow-up on appointments.
• Taking care of all the requirements of the Centre.

MBA (PGPM) - Asia Pacific Institute of Management Studies (AIMS) Delhi (2009)

B. Sc BT - MATS College, Pt. Ravishankar Shukla University (2006)

12th - Adarsh Vidyalaya (C.G Board) (2003)

10th - Adarsh Vidyalaya (C.G Board) (2000)