Pallavi Waidande

Dynamic professional with a proven track record at IndiGo Airlines, excelling in customer service and front desk operations. Leveraged reservation management expertise to enhance client satisfaction and streamline ticketing systems. Cultivated strong client relationships, driving a 20% increase in customer retention. Adept at resolving inquiries with precision and fostering positive interactions.

FRONT DESK EXECUTIVE - CIEL (Godrej Properties) - Pune

(2025-03)

• Answered phones, responded to inquiries, and took messages.
• Provided excellent customer service while upholding company policies.
• Answered telephones and greeted visitors to assist, answer questions and direct.

CUSTOMER SERVICE REPRESENTATIVE - IndiGo Airlines - Pune

(2017-07 - 2021-08)

• Assisted passengers with check-in procedures and flight information.
• Resolved customer inquiries and complaints effectively and courteously.
• Coordinated baggage handling and ensured proper loading procedures.
• Provided accurate information on flight schedules and available services.
• Managed ticketing systems for efficient processing of transactions.
• Assisted customers with flight bookings and itinerary changes.
• Resolved passenger inquiries and complaints effectively and promptly.

ASSISTANT SALES AND MARKETING MANAGER - BRAMHA Realty & Infrastructure - Pune

(2016-04 - 2016-12)

• Developed marketing strategies to enhance brand visibility and engagement.
• Coordinated promotional events to attract potential clients and partners.
• Managed social media accounts to drive audience interaction and loyalty.
• Collaborated with sales teams to align marketing initiatives with sales goals.

Bachelor of Computer Applications - Information And Communication - ATSS College (2013-06 - 2015-03)

HSC - HSC Maharashtra Board (2012-03)

Secondary School - Pragati High School (2010-10)