Senior Customer Executive - Tradetron
(2021-06 - 2022-01)
- Handled inbound calls professionally and assisted clients with their queries.
- Resolved customer queries related to Algo Trading platforms and services.
- Conducted webinars to explain the platform features and functionality to brokers and their clients.
Associate Inside Sales - Impactguru Pvt. LTD - Mumbai
(2022-02 - 2024-03)
- Reviewed sales and gross profit report to assess company efficiency
- Developed loyal and highly Satisfied customer base through proactive management of customer service strategies
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
Senior Executive - CtrlP Solution Pvt. Ltd - Mumbai
(2024-04 - 2026-05)
- Handling the customer service operations and ensuring timely resolution of client concerns
- Managing a team of executives and guiding them to achieve service targets.
- Coordinating with internal departments for technical support, dispatches, and part replacements.
- Ensuring customer satisfaction through proactive communication and quick problem-solving
- Preparing daily and weekly service reports and Giving Weekly Presentation.
- I manage coordination with our outsourced engineers across India, assign tasks to them, and conduct regular follow-ups
- Supporting management in process improvement and maintaining overall service quality
