Pancham Biswas
Customer Support Specialist
Talent
ShillongMember since June 8, 2026
Resolution MindsetActive ListeningCustomer Relationship Management (CRM)Analytical ThinkingTime ManagementMS Office
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Resolution MindsetActive ListeningCustomer Relationship Management (CRM)Analytical ThinkingTime Management
About
An organized and detail oriented Economics graduate with experience as customer support Specialist with expertise in inquiry resolution, response efficiency, and service delivery. Proven ability to educate customers on product features while optimizing workflows for enhanced satisfaction.
Experience
Customer Support Specialist - Teleperformance, India - Remote
(2022-06 - 2026-02)
- Utilized CRM software to manage customer interactions, streamlining support processes and improving response efficiency
- Resolved customer inquiries efficiently, enhancing overall service satisfaction and loyalty.
- Trained new team members on product knowledge and customer service protocols, creating a knowledgeable support environment.
Education
10+2 Intermediate - BSF Senior Secondary School, Shillong (2018)
Bachelor of Arts - Economics - St. Edmund's College, Shillong (2021)
Skills
Customer Support Specialist
