Pancham Biswas

An organized and detail oriented Economics graduate with experience as customer support Specialist with expertise in inquiry resolution, response efficiency, and service delivery. Proven ability to educate customers on product features while optimizing workflows for enhanced satisfaction.

Customer Support Specialist - Teleperformance, India - Remote

(2022-06 - 2026-02)

• Utilized CRM software to manage customer interactions, streamlining support processes and improving response efficiency
• Resolved customer inquiries efficiently, enhancing overall service satisfaction and loyalty.
• Trained new team members on product knowledge and customer service protocols, creating a knowledgeable support environment.

10+2 Intermediate - BSF Senior Secondary School, Shillong (2018)

Bachelor of Arts - Economics - St. Edmund's College, Shillong (2021)