Panga Rajkumar

Dedicated and skilled Desktop Support Engineer with over 5+ years of experience in providing technical assistance and problem-solving solutions for end-users as well as support to client in person and remotely. Seeking to leverage expertise in troubleshooting hardware and software issues, network connectivity, and system maintenance to contribute to a dynamic team and support the overall efficiency of IT operations.

Desktop Support Engineer L2 - Comnet Solutions Pvt ltd.

(2017-11-16 - 2023-06-30)

• Managed maintenance of 700+ computers with various operating systems (Windows 10,11, IOS) upgraded and repaired hardware as necessary.
• Streamlined the ticketing process using jira, leading to a 30% decrease in average response time for tit support queries.
• Provided timely technical support to end users, resolving hardware and software issues to minimize downtime and software maximize productivity.
• Managed and maintained a complex network infrastructure, including troubleshooting connectivity issues and configuring network devices.
• Conducted regular system updates and software installations to ensure optimal performance and security of all desktop systems.
• Collaborated with cross-functional teams to implement new technologies and streamline IT processes, resulting in enhanced efficiency and user satisfaction.
• Conducted training sessions for internal staff on new technologies and best practices, ensuring a knowledgeable and skilled support team.
• Providing remote assistance to users who are working off-site or in remote location by using remote desktop tools.
• Actively participated In weekly team meeting with senior manager.
• Troubleshot and resolve users issues using knowledge and judgment, communicated with clients via email/ telephone/ zoom/meet to provide exceptional customer services.
• Collaborating with other IT teams, such as network, server, and system administrators and help desk personnel, to resolve complex technical issues that may require cross-functional expertise.

B-TECH - CSE - JNTU KAKINADA (2011 - 2015)

12th - Board of Intermediate Education (2008 - 2010)

10th - Board of Secondary Education (2007 - 2008)