Pankaj

Results-driven DevOps Engineer with hands-on experience designing and automating CI/CD pipelines, provisioning cloud infrastructure on AWS using Terraform, and managing containerized workloads with Kubernetes and Docker. Proven ability to embed DevSecOps practices (Trivy, Checkov, tfsec, SonarCloud) into delivery pipelines and implement GitOps workflows using Argo CD. Skilled in Prometheus and Grafana-based observability.

Recently upskilled in AI-Assisted DevOps and AIOps — including AIOps log analysis, AI documentation agents using CrewAI, and LLM-powered cloud cost optimization — enabling faster, smarter, and more intelligent DevOps workflows.

Technical Support Specialist at ZONES (2024-11 – 2025-04)

Client: JPMorgan Chase & Co.

Tools: ServiceNow, Grafana, Ubuntu, Network Troubleshooting, Hardware Diagnostics

• Resolved 150+ technical incidents/month via ServiceNow, maintaining 95%+ SLA compliance.
• Monitored system health using Grafana dashboards; proactively escalated anomalies to reduce MTTR.
• Troubleshot network, hardware, and OS-level issues across global enterprise environments.

Bachelor of Engineering in Information Science – Visvesvaraya Technological University (VTU) (2024)