Pankaj Arora

To obtain a challenging & responsible position in a progressive organization that provides me an opportunity to apply my knowledge and skills in order to keep abreast wherein I contribute to the successful growth of the organization using my abilities and skills and further improving my personal and professional skills.

Area collection Manager - SBI Cards - Delhi NCR region

(2024-07 - 2026-07)

• Manage multiples agencies management.
• Handle allocation value 5-6 Cr of delinquent accounts and count wise approx 550 cases.
• Negotiating payment arrangement with debtors in credit cards collections segments in Delhi NCR region.
• Supervised a team of debt collection agents, ensuring compliance with SBI policies and procedures.
• Maintain and raising the all settlement within given grid.
• Provided regular reporting daily billing cycle on portfolio performance, identifying areas for improvement.
• Responsible and taking care monthly agency's billing.
• Visit on High valued cases and disputed cases.
• Reviewing and driving the force to maximum resolution.
• Making Visit to highball and critical customers to ensure the resolution.

ASSISTANT MANAGER - CONNEQT BUSINESS SOLUTIONS

(2021-09 - 2024-06)

• Handling bucket X (IDFC Card) with 18 crore Field Allocation in credit card.
• Handling 6 team leader.
• Achieving >92% Resolutions.
• Monitoring field visits and DRR Achievement on daily basis.
• Reviewing and driving the force to maximum resolution.
• Making Visit to highball and critical customers to ensure the resolution.

Sr.exe - SBI CARD

(2016-11 - 2021-09)

• Handling bucket 3-5 Customers with 1.25 crore allocation in credit card.
• Achieving resolutions on time.

Exe - HDB Financial Services Pvt.Ltd

(2013-08 - 2016-10)

• Handling bucket x customer in credit card.

Graduation - Delhi University (2014)

12th - C.B.S.E. Board (2010)

10th - C.B.S.E. Board (2008)