Assistant Manager - Royal brothers
(2026-03)
As an Assistant Sales Manager at Royal brother, a bike rental company specializing in providing bikes for rent.
- Real-Time Queue Management & SLA Monitoring: Keep a constant eye on live dashboards. If a surge of hot inbound leads hits the queue.
- Pipeline Spot-Checks: Regularly audit the team's CRM pipelines. Look for warm or hot leads that have stalled in the contacted.
- Handling the First-Level Escalations: You are the safety net. When a customer demands to "speak to a manager,"
- The "Support-to-Sales" Revenue Mindset: Train your team to view every support resolution as a potential relationship expansion.
Assistant Manager - Rupeeq - Bengaluru
(2024-02 - 2024-09)
As an Assistant Sales Manager at Rupeeq, a financial services company specializing in providing loans and financial products, facilitated efficient and compliant loan origination processes. Proactively monitored loan applications throughout the approval process, effectively communicated status updates to borrowers and relevant stakeholders.
- Analyzed financial data, including credit reports and income statements, to assess borrower creditworthiness and determine loan eligibility in accordance with company policies and risk tolerance.
- Conducted effective negotiations with potential borrowers regarding loan terms and conditions, ensuring mutually beneficial agreements and adherence to regulatory requirements.
- Managed the loan application process, ensuring completeness and accuracy of supporting documentation, resulting in timely submission to underwriting for review and approval.
Assistant Operations Manager - Teleperformance - Bengaluru
(2022-07 - 2023-10)
As an Assistant Operations Manager at Teleperformance, a global leader in customer experience management, focused on optimizing contact center performance, driving continuous improvement initiatives, and achieving key performance indicators. Successfully motivated and mentored team members through performance evaluations, process reviews, and constructive feedback sessions, cultivating a culture of continuous learning and development.
- Oversaw daily operations to ensure efficiency, accuracy, and adherence to established policies and procedures within a high-volume contact center environment.
- Conducted comprehensive data analysis to identify operational bottlenecks and areas for improvement, contributing to the development and implementation of streamlined processes and enhanced cost-effectiveness.
- Collaborated effectively with cross-functional teams to ensure seamless operational flow, address interdepartmental dependencies, and achieve shared organizational goals.
- Provided guidance and support to team members on operational procedures, resolving escalated issues, providing timely feedback, and fostering a positive and productive work environment.
- Facilitated daily team meetings to communicate policy updates, address operational challenges, assign tasks effectively, and foster a collaborative and communicative team dynamic.
Operations Team Leader - Teleperformance - Bengaluru
(2015-07 - 2022-07)
As an Operations Team Leader at Teleperformance, a multinational customer experience management provider, ensured operational efficiency, quality assurance, and high levels of customer satisfaction within the team. Regularly conducted quality assurance reviews to ensure adherence to established standards and identify opportunities for process improvement, contributing to enhanced service delivery and customer experience.
- Coordinated team activities and delegated tasks strategically to ensure the efficient and timely completion of projects, maximizing team productivity and meeting client expectations.
- Developed and implemented effective strategies for problem-solving and conflict resolution within the team, fostering a positive and respectful work environment conducive to collaboration and high performance.
- Conducted regular performance reviews for team members, providing constructive feedback and identifying areas for growth and development, contributing to improved individual performance and overall team effectiveness.
- Established clear performance expectations, provided guidance and support as needed, and empowered team members to take ownership of their responsibilities, fostering a culture of accountability and continuous improvement.
- Reviewed customer service surveys and actively sought feedback to identify areas for improvement, implementing strategies to enhance customer satisfaction and achieve target service levels.
CSA - Aegis Limited - Bengaluru
(2012-05 - 2015-03)
As a Customer Service Advisor (CSA) at Aegis Limited, a leading BPO services company specializing in customer engagement, excelled at delivering exceptional customer experiences and achieving high levels of customer satisfaction.
- Provided exceptional customer service in a fast-paced call center environment, effectively addressing a high volume of customer inquiries, requests, and complaints.
- Utilized active listening and clear communication skills to understand and resolve customer issues efficiently and empathetically, ensuring customer satisfaction and retention.
- Demonstrated a strong ability to handle challenging customer interactions with professionalism and patience, de-escalating difficult situations and providing appropriate solutions.
- Maintained a comprehensive understanding of company products, services, and policies to effectively assist customers and provide accurate information.
