Pankaj Bisht

Travel industry professional with over 18 years of experience in the airline and travel domain, possessing deep expertise in airline products and processes. Skilled in NEVIO, pricing, reservations, fare filing, ticketing, TTY/DCS messaging, and market strategy requirements. Proficient in working with four major Global Distribution Systems (GDS): Galileo, Worldspan, Sabre, and Amadeus, with extensive knowledge across reservation, ticketing, and operational workflows.

Test Engineer with 15 years of IT experience in diverse domains of Software Testing, possessing strong hands-on expertise across the full testing lifecycle including test planning, design, execution, defect management, and release validation.

Test Analyst - Coforge Ltd.

(2021-07 - 2025-08)

Projects: Sabre, Etihad Airways, Saudi Airlines and Finnair

• Designed and reviewed comprehensive manual test cases.
• Executed testing on GDS (Sabre & Amadeus) systems for multiple airline operations.
• Performed functional, manual, and regression testing to support successful release cycles.
• Validated offer and order management test cases in Amadeus MyViewer tool (Nevio), ensuring accurate order retrieval, mapping, and end-to-end workflow integrity
• Performed functional validation of feed mapping in Order Feed, verifying correct linkage between UI elements and backend order IDs.
• Conducted and performed end-to-end validation of Branded Fares functionality, rule application, pricing accuracy, and booking flows across multiple scenarios.
• Performed functional and regression testing of boarding pass and boarding tag generation and updates.
• Performed comprehensive end-to-end validation of Passenger Service System (PSS) migration from Amadeus to Sabre, covering reservation, ticketing, check-in, and departure control modules to ensure data integrity and operational continuity.

Business Analyst - TATA SIA Airlines Ltd. (Vistara Airline)

(2020-01 - 2021-07)

• Coordinate task between IT team (offshore) and Marketing team
• Escalate all incidents raised by other departments and provide solution.
• Taking care of all service request raised by team and escalate to offshore team and follow up the same.
• Handling website, Mobile, Staff travel & Amadeus issues.
• Initiate request for new destination launches and coordinate with other departments
• Review test cases and BRD and perform testing for large projects.
• Report issue in JIRA
• Raise Change Proposal and Change request for Vistara with Amadeus and coordinate with them.
• Take participation into calls with TCS and Amadeus team for Issues and new request.

Senior Software Engineer - NIIT Technologies Ltd

(2011-04 - 2019-12)

• Writing and reviewing manual test cases
• Estimation on new manual test cases.
• Testing on Web, GDS and external pricing.
• Creating and simulating GDS PNR through TTY messages for GDS testing.
• Testing on PNL/ADL & DCS messages
• Testing on Flight Reaccommodation.
• Testing on Interline & codeshare Partner. Check & Verify TTY & Edifact messages and interact with Customer.
• Utilize travel and airline domain experience to resolve the queries within team.
• Performed Functional testing along with the manual and regression testing for the successful releases.
• Testing of creating and modification in PNR and Ticketing processes.
• Analyst for critical process/ functionality using Airline system
• Functional Point of Contact within team, sharing knowledge on creating PNRs to check fares and fare pricing.
• Updating project status on daily bases.
• Sign off tested issues.
• Report Issue/Bug in Jira Tool

Sr. Process Associate - Interglobe technologies ltd

(2007-02 - 2011-03)

• Receiving calls from travel agents & solve their queries over the phone.
• Making reservations, fare pricing & Issuance of tickets.
• Re-issuance, Rebooking, Refunds, BSP & Notification via email.
• Creation of new sign-in, Re-set passwords & trouble shooting.
• Check implemented cases, uploading fares, coding rules, conditions, and updating GLOBALNET site.
• Pricing of itineraries according to fare loaded in the system.
• Preparing Process Report (ISO & COPC reports)
• Interacting with customers through email

Fare Analyst - RDM India Pvt Ltd.

• Filing the negotiated fares through ATPCO.
• Monitoring and analyzing filings of Lufthansa/United Airlines and the other competitive airlines fares.
• Matching other airlines fares and compiling fares related data.
• Handling independently fares and rules for the entire TC1/2/3 market.
• Executing the orders received from L.P.M-Frankfurt.
• Duplicating the IATA fares structure according to the documents for Lufthansa Airlines

B COM - Delhi University (2002)