General Manager - Lords Inn Udaipur - Udaipur
(2023-11)
45 Rooms with Banquet Hall, Multicusine Restaurant, In Room Dining, Conference Hall, Swimming Pool, Bar
- Led a diverse team of 30+ staff, enhancing collaboration and service delivery across departments.
- Developed and managed the annual budget, achieving a 15% increase in profit margins.
- Conducted regular performance evaluations, fostering a culture of continuous improvement.
- Negotiated contracts with suppliers, resulting in cost savings of 10% annually.
- Ties up Local Corporate Company for the Upcoming Business.
- Monitor Market Trends, Stay updated on local events, competitor pricing, and demand fluctuations and adjust pricing strategies accordingly.
- Managing the profitability of the Hotel, Overseeing revenue targets and creating budgets for individual departments.
- Oversee all hotel operations, including rooms division, food and beverage outlets, housekeeping, maintenance, and security, to ensure efficient and seamless service delivery.
- Develop and manage the hotel's budget, forecasting revenue and expenses, analyzing financial performance, and implementing cost-saving measures to optimize profitability and achieve financial targets.
- Lead sales and marketing initiatives to drive revenue growth and market share, including developing sales strategies, targeting key market segments, and cultivating relationships with corporate clients, travel agencies, and other stakeholders.
- Cultivate positive relationships with guests, addressing inquiries, resolving issues, and proactively seeking opportunities to enhance their stay and satisfaction.
- Recruit, train, and supervise hotel staff, providing ongoing coaching and feedback to ensure high service standards and a positive work culture.
- Maintain high standards of product and service quality, conducting regular inspections, and implementing procedures to ensure consistency and excellence throughout the hotel.
- Engage with the local community and industry partners, participating in community events, supporting charitable initiatives, and representing the hotel in relevant associations and organizations.
General Manager (Unit Head) - Comfort INN by Suba Hotels Udaipur - Udaipur
(2021-02 - 2023-10)
35 Rooms with Multicusine Restaurant, Banquet Hall & Rooftop Bar.
- Assisted in creating, implementing, and achieving departmental budgets.
- Managed property operations on a day to day basis to assure optimum performance and continual improvement.
- Responsible for the preparation of Hotel budget and forecasts.
- Responsible to manage property operations on a day to day basis of a single property to assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control).
- Coordinates, directs and manages the staff and everyday hotel operations to achieve profitability, guest satisfaction and efficiency while maintaining standards set by the company assuring 100% guest satisfaction.
- Responsible for maximizing revenues.
- Works with all staff to manage all sales activities of the property and meet revenue objectives. Activities include setting goals, completing competitive surveys, taking reservations and compiling reports.
- Identifies and seeks out potential business in local market. Maintains relationships with local companies and key people to increase hotel's visibility within the local market.
- Coordinates and implements sales and marketing activities of the property.
- Inspects and documents repairs and cleanliness of property to ensure optimum upkeep and repair, room cleanliness and overall property appearance.
Unit Operations Manager - Raffles Udaipur by Accor Group - Udaipur
(2019-11 - 2021-01)
101 Luxurious Suites, Raffles Long Bar & Writers Bar, Raffles Spa, Rooftop Restaurant, All Day Dining Restaurant, Swimming Pool, Banquet Hall, Banquet Lawns.
Raffles
Udaipur is the first Raffles for India and a truly palatial hotel, occupying its own 21 acre private island in the middle of picturesque Udai Sagar Lake. With 101 luxurious suites, Raffles Udaipur features the famous Raffles Long Bar and Writers Bar, a 1,100 sqm Raffles Spa, a rooftop restaurant, all day dining restaurant, swimming pool, and sprawling deck and gardens.
- Oversee the operations functions of the hotel, as per the Organizational chart.
- Hold regular briefings and meetings with all head of departments.
- Ensure full compliance to Hotel operating controls, SOP's, policies, procedures and service standards.
- Handling complaints, and oversee the service recovery procedures.
- Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
- Ensure all decisions are made in the best interest of the hotels and management.
- Deliver hotel budget goals and set other short and long term strategic goals for the property.
- Developing improvement actions carry out costs savings.
- A strong understanding of P&L statements and the ability to react with impactful strategies.
- Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
- Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
- Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.
- Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment's and services.
- Coordination with HOD's for the execution of all activities and functions.
- Provide effective leadership to hotel team members.
- Lead in all aspects of business planning.
- Respond to audits to ensure continual improvement is achieved.
- Corporate client handling and take part in new client acquisition along with the sales team whenever required.
- Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.
- Working on OS&E for the all Dept and placed at the all areas of hotels as per the Raffles guidelines.
Unit Operations Manager - Bamboo Saa Resort & Spa Udaipur - Udaipur
(2019-06 - 2019-11)
71 Rooms with 05 F&B Outlets and Banquets with Event Lawn.
- Assist with managing the delivery and measurement of guest service within assigned department(s) consistent with the company's core service standards and brand attributes.
- Preparing & Implementing the SOP of the Hotel for BOH & FOH.
- To prepare the preopening budget of the Hotel & make the strategies to achieve.
- To suggest on the controlling of costing while investing on the heavy equipment's.
- Maintain the HR & Payroll Cost, & Maintain the HR Budget.
- Strongly Lead the all the Dept HOD'S & Monitor & Control on their Job & Responsibility.
- To Plan & Execute the Upcoming Weddings & Banquet Function.
Food & Beverage Manager - The Fern Residency, Udaipur by Concept Hospitality - Udaipur
(2018-03 - 2019-02)
A midscale business & leisure hotel with 55 elegant rooms. With 5 F&B Outlets.
- To oversee entire operation of all F&B departments. Provide strategic direction to the Out Let head's on the ongoing basis.
- Finalize the operational budgets and monitor the same. Planning, organizing, directing & controlling of work.
- To make one complete team, to make them believe that we are a team and we all need to play a significant role in making our organization as a profit oriented center.
- Setting the target and motivating the staff to perform their level best.
- Setting the standard operating procedure and check that all the team member for following.
- Reviewing operational problems guest as well as staff. Conduct operational audit's to sustain and effectiveness of all services.
- Create new revenue opportunities by promotional activities and update with the local & VIP Guest of the Udaipur and Surrounding areas.
- Increase revenue by close monitoring of unit terms performance.
- Evaluate the monthly P&L statement and provide an analysis of performance result.
- Handling the day to day F&B operations. Monitor and improve customer and staff satisfaction levels at outlet level to increase retention.
- Responsible for cost controlling for entire food and beverage department. Responsible for bringing food cost and wages budget within financial budget.
- Price out of all menus for Banquets, IRD & Restaurant. Responsible for planning Menu, Promotions and events and parties.
- Undertake cost saving measure with in operational areas.
- Responsible for drives sales and maximize profit. Responsible for hiring, training, & appraisals of staff with in the F&B department.
