Sr. MIS Analyst at YDP Pvt. Ltd. (2021-10 – 2026-02)
- Built end-to-end Power BI reports for sales, operations, and finance teams — translating messy raw data into clean, story-driven visuals that non-technical stakeholders could actually use
- Designed custom visuals using drill-through pages, conditional formatting, and dynamic tooltips to give users a deeper layer of context without overwhelming the report.
- Followed data visualization best practices — right chart for the right data — reducing report load time by 40% by eliminating redundant visuals and optimizing data models.
- Written complex DAX measures for YoY growth, running totals, and cohort analysis — measures that actually held up under different slicer combinations and filter contexts
- Used time intelligence functions like SAMEPERIODLASTYEAR, DATEADD, and CALCULATE to build dynamic KPI comparisons that business teams could trust during monthly reviews.
- Optimized slow DAX queries by replacing calculated columns with measures, cutting report refresh time from 8 minutes down to under 90 seconds.
- Delivered 20+ production dashboards across departments — from C-suite executive summaries to granular ops dashboards — each tailored to the audience's workflow and decision-making needs.
- Structured multi-page dashboards with a clear information hierarchy: summary view on top, drill-down detail pages underneath — so users could navigate in 2 clicks, not 10.
- Set up scheduled refreshes, row-level security (RLS), and shared workspaces in Power BI Service — keeping dashboards live, secure, and accessible to the right people.
- Automated Excel-based reporting workflows using VBA macros — what used to take the team 3 hours every Monday was down to a button click and 4 minutes.
- Built VBA scripts to extract, clean, and pre-format data from legacy Excel files before pushing into Power BI — bridging the gap between old-school reporting and modern BI tools.
- Developed dynamic Excel UserForms and custom VBA modules to help non-technical teams do their own data entry accurately — reducing input errors and manual correction work.
Asst. Sale Manager at Xrbia Developer (2018-03 – 2019-01)
- Generated and followed up with qualified leads for residential properties.
- Assisted clients in property selection based on budget, location, and investment goals.
- Conducted site visits and property presentations for potential buyers
- Maintained customer relationships and provided end-to-end sales support until deal closure
- Coordinated with marketing and CRM teams to track leads and sales activities
- Built a strong network of brokers, channel partners, and potential buyers to generate new business opportunities
Process Associate at TCS (Tata Consultancy Services) (2013-06 – 2016-08)
- Managed high-volume customer email inquiries and provided timely resolutions while maintaining quality and SLA standards.
- Handled end-to-end email communication with clients, ensuring clear, professional, and customer-focused responses.
- Utilized Salesforece and ticketing systems to track, prioritize, and resolve customer requests efficiently.
- Collaborated with internal teams to escalate complex issues and ensure quick resolution for customer.
- Analyzed training and learner data to identify trends, insights, and opportunities for improving program effectiveness and delivery outcomes
