Pankaj Jain

Treasury Operations professional with 16+ years of experience delivering end-to-end treasury services in BPO / Shared Services environments for global insurance clients. Strong expertise in cash flow management, banking operations, global payments, Kyriba, SLA/KPI governance, audit support, and process transformation. Currently leading regional treasury delivery, acting as review and approval authority, managing client expectations, and mentoring teams.

Proven ability to work in client-facing, audit-intensive, and control-driven environments typical of Big4 and global service organizations.

Assistant Manager – Treasury Operations Lead - Genpact India Pvt. Ltd. - Gurugram

(2016-10)

Lead end-to-end treasury operations delivery for global insurance clients across Bermuda, Zurich, and Singapore within a shared services / BPO environment. Role progression: Management Trainee → Senior Treasury Analyst → Assistant Manager

• Own daily cash flow and liquidity management, including cash positioning, forecasting, cash actuals, and payment prioritization to ensure uninterrupted operations.
• Review, approve, and govern treasury deliverables such as cash books, cash projections, bank reconciliations, CPR reports, intercompany balances, and Kyriba updates prior to client submission.
• Oversee and approve global treasury payments including Claims, Premiums, Return Premiums, Dividend Shares, Quota Shares, Senior Notes, Investment payments, and intercompany transactions.
• Manage treasury operations across 45+ bank accounts and coordinate with 3+ global banks, resolving bank exceptions, refunds, and urgent release issues within SLA timelines.
• Act as primary client SPOC for treasury operations; manage escalations, resolve service issues, and ensure adherence to SLA, KPI, and governance requirements.
• Ensure compliance with global treasury SOPs, internal controls, and audit requirements, support internal, external, and SOX audits with documentation and walkthroughs.
• Mentor and guide junior treasury analysts; review work outputs, provide approvals, and support training and knowledge transfer activities.
• Drive process standardization, automation, and continuous improvement initiatives, contributing to quality enhancement and productivity gains.

AP Administrator – Treasury Analyst - Ericsson India Pvt. Ltd. - Gurugram

(2015-10 - 2016-07)

• Managed daily liquidity reports and cash positioning for more than 200 bank accounts.
• Supported treasury investment planning through bank analysis and rate monitoring.
• Prepared regional actuarial cash reports and supported treasury governance activities.
• Handled treasury wires, BAI reconciliations, and operational reporting.
• Participated in bank reviews and supported treasury decision-making discussions.

Process Developer – Treasury Analyst - Genpact India Pvt. Ltd.

(2011-02 - 2015-10)

• Supported invoice processing and treasury accounting for multiple international markets.
• Prepared reconciliations, maintained trackers, and updated SOP documentation to improve process resilience and backup coverage.

Process Associate – Treasury Analyst - IBM Daksh

(2009-02 - 2011-02)

• Processed invoices, handled vendor queries, maintained rejection trackers, and supported timely resolution of discrepancies.

Bachelor of Commerce - B. Com - Delhi University