Pankaj Kathar

Hospitality and facility management professional with 10+ years of experience in hotels, cruises, and corporate environments. Expertise in housekeeping operations, soft services, vendor coordination, and team leadership. Proven record of improving service standards, reducing costs, and leading diverse teams to achieve operational excellence.

Facility Management (FE – Soft Service) - JLL (Concentrix India Pvt. Ltd.) - Vadodara

(2024-03)

• Managing Facility Soft Services, Compliance Audits, Vendor coordination, and Compliance for corporate clients.
• MIS (Management Information Systems), managing MMR (Monthly Management Report), Monitoring SLA (Service Level Agreement) and Safety Compliance.
• Ensured smooth operations and adherence to safety standards.

Housekeeping Manager - Hotel Pragati Manor - Guwahati

(2023-08 - 2024-03)

• Supervised 25+ staff, improved guest satisfaction scores, and optimized housekeeping processes.
• Managing compliance audits, vendor management, guest satisfaction audits, ISO compliance
• Implemented cost-saving measures reducing expenses.

Sr. Housekeeping Supervisor - Four Points by Sheraton - Vadodara

(2021-09 - 2023-02)

• Oversaw daily housekeeping operations, staff training, and quality audits.
• Enhanced operational efficiency through process improvements.

Cabin Steward - AIDA Cruises

(2018-12 - 2021-08)

• Delivered high standards of guest service in cruise hospitality.
• Maintained cabins and ensured compliance with hygiene protocols.

Room Attendant - Sofitel Mumbai BKC (Accor Hotels) - Mumbai

(2016-03 - 2018-11)

• Provided housekeeping services, maintained guest rooms, and supported team operations for Guest Satisfaction.

Room Attendant - The Oberoi, Trident Nariman Point Mumbai - Mumbai

(2015-03 - 2016-03)

• Delivered housekeeping services and supported guest operations.

BBA - Manipal University Jaipur

H.S. - Sonapur College (2011)

H.S.L.C. - Sonapur Higher Secondary School (2008)

Diploma - Hospitality Management - Don Bosco Technical Institute, Maligaon (2014 - 2015)

P.G. Diploma - Computer Application - CEC Sonapur (2011)