Pankaj Kumar

Results-driven Network & Security Engineer with 4+ years of hands-on experience in network infrastructure management, firewall administration, and cybersecurity operations. Proven expertise in Cisco, Fortinet, and Sophos platforms with strong skills in Zero Trust security (Zscaler, CyberArk), cloud proxy management, and ITSM workflows. Adept at troubleshooting complex network issues, configuring enterprise-grade security policies, and delivering end-user support in high-availability environments.

Technology Analyst at Infosys Limited (2025-05 – 2026-04)

• Managed Cisco switches, routers, and Cisco WLAN Controller (WLC) via CyberArk Privileged Access Management.
• Administered and enforced security policies using Zscaler Cloud Proxy for web traffic control.
• Monitored and managed Check Point Firewall policies, optimized rule bases, and maintained security gateway health.
• Administered Palo Alto Networks firewalls, including security policy management, NAT rule configuration, and threat prevention profile tuning.
• Monitored network nodes and infrastructure health using Checkmk (CMK) monitoring platform.
• Managed and resolved ITSM tickets using ServiceNow, ensuring SLA compliance.

Senior Network Analyst at eClerx Services Limited (2024-09 – 2025-04)

• Monitored network devices (switches, routers, IPSec tunnels) using PRTG and SolarWinds.
• Configured and managed Fortinet FortiGate 2500E and 100D series firewalls; enforced web category and URL-based filtering policies.
• Provisioned SSL VPN access for work-from-home users; maintained secure remote access.
• Administered Cisco 9300 PoE+ switches and managed Forcepoint Proxy configurations.
• Performed regular configuration backups of Cisco routers and switches.
• Monitored P2P WAN links via PRTG; troubleshot network incidents and drove them to resolution.
• Managed helpdesk tickets and coordinated network issue resolution across teams.

Network Security Engineer at OST Electronics Pvt Ltd (2022-11 – 2024-09)

• Installed, configured, and troubleshot Sophos XG/XGS and Fortinet firewalls, Sophos Endpoint, Ruijie Access Points, Omada Controller, and Cisco switches — both on-site and remotely.
• Delivered technical training and post-deployment support to enterprise customers and channel partners.
• Applied security patches, hotfixes, and service packs across all managed systems to maintain compliance and integrity.

Hardware & Network Engineer at H&H Technologies Pvt Ltd (2022-02 – 2022-09)

• Installed, configured, and maintained Sophos XG Firewall and Sophos Endpoint Security for client networks, ensuring threat protection and policy enforcement.
• Deployed and managed Fortinet FortiGate firewalls; configured firewall rules, NAT policies, and VPN settings for small and medium business clients.
• Configured and maintained Cisco switches and routers; handled VLAN setup, inter-VLAN routing, and basic network segmentation tasks.
• Troubleshot hardware and networking issues; monitored server performance metrics including CPU usage, disk utilization, and memory consumption.
• Maintained hardware and software inventory; provided end-user training on new devices and applications.

Senior Quality Control Inspector at Tynor Orthotics Pvt Ltd (2018-12 – 2022-02)

• Performed quality inspection of orthotics and medical devices, ensuring adherence to product specifications and quality standards.
• Identified and documented product defects; coordinated with production team to resolve quality issues and reduce reject rates.
• Promoted high customer satisfaction by resolving complaints with knowledgeable and professional service.
• Collaborated with cross-functional teams to accomplish production goals and address product-related issues efficiently.
• Adhered to oral and written SOPs; completed daily inspection duties accurately and on time.

B.Tech in Electronics & Communication Engineering – GGS College of Modern Technology, Kharar (2018)

12th in Physics, Chemistry, Mathematics (CBSE) – GMSSS Sector 40B, Chandigarh (2014)

10th in PSEB – Greenfield Smart School, Mohali Phase 5 (2011)