Pankaj Kumar

Results-oriented E-commerce Operations & Analyst with 10+ years of experience in global e-commerce operations, data analytics – dashboard & visualization, backend process optimization, web-site management, data product services. Experienced 2 years of hands-on experience in data analytics, delivering actionable insights to support strategic decision-making and business growth. Proficient in translating business requirements into data-driven solutions as analyst using structured datasets, reporting tools and visualization techniques via dashboard.

Relevant worked for E-comm. Domain, an expertise in data labelling, product management, quality assurance, UAT, and A/B testing, large set of data management as per orders process, vendors to improve platform performance, customer experience, and operational efficiency across Southeast Asia, EMEA, and North American markets. Have managed complex product lifecycles across Gems & Jewelry, FMCG, Garments, and Home Décor categories, including competitor analysis, product catalogue management, vendor data structuring, and workflow optimization for B2C and D2C business models.

Strong collaborator with proven ability to work cross-functionally, streamline operations, and implement scalable solutions in dynamic, fast-paced global environments.

Digital Product Analyst - Consultant - Mohit Trading's

(2024-09)

• Business & Market Analytics — Conducted data-driven analysis to identify sales trends, market opportunities and business growth strategies.
• Digital Product Management — Managing product positioning, all categorize data labelling, form a structured product report before launch as the branding optimization and market alignment for scalable business performance.
• Supplier–Vendor & Resource Management — Coordinating supplier-to-vendor operations, colleting scalable vendor's data due to performance analysis and allocation, check procurement workflows and resource optimization.
• Performance & Account Management — Managing business accounts and implementing evidence-based marketing strategies to improve operational efficiency and measurable sales growth rapidly 5x-10x quarterly.

Senior Executive Web E-commerce – Brand - Angara Ecomm. Pvt. Ltd.

(2022-04 - 2024-06)

Product Analytics | Catalog Management

• Managed and maintained product information for 2,000+ jewelry SKUs, ensuring accuracy of product attributes, pricing, specifications, descriptions, images, and digital assets.
• Performed product data validation and quality assurance to maintain high catalog accuracy.
• Collaborated with merchandising, marketing, and design-content teams within a 3–4 member cross-functional team to support new product launches and promotional campaigns.
• Supported product lifecycle activities including catalog optimization, product updates, and promotional execution.
• Performed competitor research and catalog reviews to improve product quality and customer experience.
• Coordinated with stakeholders across global business operations to ensure timely product information updates.

Web Content Consultant - OYO Hotels and Homes Pvt. Ltd.

(2020-10 - 2022-02)

• Content & Live Management -- Managed all live e-commerce content, including Post-Transformation Images (PTI) and price updates, to ensure real-time product data accuracy and optimal listing performance.
• International Product Coordination -- Managed MRC updates for properties and liaised with international clients (especially South-East Asia) and ground teams for high-quality product content and image labelling.

Executive in Digital Content Growth – IB - OYO Hotels and Homes Pvt. Ltd.

(2019-07 - 2020-09)

• Content & Live Management -- Managed all live e-commerce content, including Post-Transformation Images (PTI) and price updates, to ensure real-time product data accuracy and optimal listing performance.
• International Product Coordination -- Managed MRC updates for properties and liaised with international clients (especially South-East Asia) and ground teams for high-quality product content and image labelling.
• Branding & Stakeholder Engagement -- Collaborated with stakeholders and cross-functional teams to achieve target brand visibility and engagement goals, including running the A/B testing schedule.
• Process Excellence & Analysis -- Conducted competitor analysis and reviewed internal operational workflows to identify inefficiencies, propose advanced features, and drive process enhancements for international growth.

Online Site Coordinator - Orientique Australia

(2015-04 - 2018-12)

Former E-Commerce Australian based Garment's Wholesale Org.

• Product Content & Site Integrity -- Executed new product launches by managing categories, updating data (images, price, details), and maintaining overall website UI/database integrity on live stages.
• Inventory & Sales Operations -- Coordinated inventory levels, processed sales orders, managed warehouse stock reports, and ensured product listings were optimized for seasonal demand.
• Vendor & Internal Liaison -- Facilitated data management, produced newsletters, and ensured seamless communication between vendors, operational teams, and internal stakeholders for accurate product information.
• Process Excellence & Administration -- Managed the E-commerce Admin dashboard, developed and enforced Standard Operating Procedures (SOPs), and provided quality assurance for all product listing updates.

M.Tech - Information Technology - Amity University, Noida (2012 - 2014)

B.Tech - Information Technology - RTU, Rajasthan (2008 - 2012)