Pankaj Manik

Technology professional with 20+ years of experience spanning AWS and Azure cloud services, AI-driven automation, website and digital platform management, and IT operations. Kept large customer-facing websites running reliably for organizations including JPMorgan Chase and Staples, and built automation using Python and AI-assisted tools that cut manual work by up to 40%. 15 years in the Indian Air Force brought strong discipline, team leadership, and experience training and mentoring technical staff. Eager to apply enterprise-grade technology skills to strengthen a school's digital ecosystem — driving AI adoption, modern web platforms, and emerging EdTech solutions.

Senior Cloud Engineer - Intuitive Cloud - Remote

(2025-06)

• Built cloud platform foundations for enterprise AI workloads using Terraform and Azure, including monitoring and observability baselines.
• Automated cloud administration tasks with Terraform, Python, and scripting, reducing manual effort by 30–40%.
• Implemented security and governance controls (access policies, RBAC), reducing exposure risks across cloud environments.
• Designed monitoring dashboards and alerting that improved issue detection and cut response times by 25%.

Senior Site Reliability Engineer - JPMorgan Chase - Bengaluru

(2023-09 - 2025-05)

• Automated operational and incident-response workflows with Python, Bash, and Ansible, cutting recovery time by 40%.
• Managed cloud platforms (AWS EKS) supporting business-critical digital services with high availability.
• Improved release processes with GitHub Actions and Azure DevOps, adding security checks and quality controls.
• Led root cause analysis for major incidents and drove fixes that prevented repeat issues.
• Strengthened security through Vault and AWS Secrets Manager for safe application deployments.

Site Reliability Engineer - HCL Technologies - Noida

(2019-04 - 2023-09)

Client: Staples

• Kept customer-facing e-commerce websites running at 99.99% availability through proactive monitoring, incident management, and on-call support.
• Automated AWS infrastructure setup with Terraform, cutting manual provisioning effort by 30% and improving consistency.
• Built Splunk dashboards and Grafana alerting to give early visibility into website and platform health.
• Migrated legacy applications to Kubernetes, improving scalability and reliability of web platforms.
• Reduced deployment errors by 25% with automated validation and review processes.

Multiple Technical Roles - Indian Air Force

(2004-01 - 2019-01)

• Automated mission-critical workflows with Python and shell scripting, reducing manual work by 40%.
• Developed and optimized Oracle PL/SQL data-processing solutions, improving performance by 30%.
• Modernized legacy applications with REST API integrations and set up centralized monitoring that halved response times.
• Managed and secured Linux server environments; led technical teams in resolving complex infrastructure issues.
• Trained and mentored technical personnel, building disciplined, process-driven teams.

Master of Computer Applications - Computer Applications - ICFAI University (2008 - 2010)

Bachelor's Degree - Computer Science - Jai Narain Vyas University (2001 - 2003)