Pankaj Pal

11+ years of industry experience in vendor operations, audit & integrity, and strategic reporting. Managed 8+ vendors with 1.5 lakh+ units per month production volume. Expertise in Factory Quality Management, end-to-end performance tracking, IPI, FRI, and comprehensive Factory Compliance Audits. 0% Compliance Gap in SOP Implementation.

Specialized in data-driven documentation, QC dashboards, management reporting, product development, pre-production trials, process innovation, and consumer-centric complaint resolution using root cause and corrective action methodologies.

Senior Supervisor – Contract Manufacturing & Quality Assurance - Relaxo Footwears Limited - Delhi NCR

(2021-08)

Multi-location oversight of 8+ vendors in Delhi-NCR region (Delhi, Bahadurgarh, Faridabad). Responsible for tech pack updation, product development, vendor alignment, sample follow-up, pre-production review, quality assurance, inspection, and reporting.

• KRA1 - Tech Pack Updation: Update tech packs when product specs are revised or updated with complete technical and QA points within 6 working days of design receipt
• KRA2 - Product Development & Vendor Alignment: Develop new footwear collections across categories with identification of right vendors across 8+ locations
• KRA3 - Sample Follow-up and Pre-Production Review: Follow up and review fitting and wearer trials, set S.O.P for samples submission, release sample comments within 6 working days from receipt, advise improvements in bulk after pre-production trail
• KRA4 - Quality Assurance & Inspection: Train vendors in Relaxo SOPs, monitor all production stages (Cutting → Stitching → Lasting → Sole Bonding → Finishing), maintain rigorous trackers for FGQC and IPQC, conduct Inline Production Inspections (IPI) at 40-60% completion and Final Random Inspections (FRI) at 100% completion, perform random inspections using AQL standards, maintain accurate records and reports, manage customer complaints using root cause and corrective action methodologies
• KRA5 - Reporting: Conduct weekly meetings, provide daily production updates to Category Incharge, daily inspection updates in InsparQ App, report directly to AGM (Quality Assurance)

Assistant Manager - Sculpere – Manom Luxury Pvt Ltd - Agra

(2020-05 - 2021-08)

Managed outsourced goods footwear and leather accessories from 5+ vendors. Responsible for private label development, vendor communication, bill of materials preparation, sample and swatch record keeping.

• Outsourced Goods Footwear & Leather Accessories - 5+ Vendors
• Private Label Development of Footwear
• Communicate with vendors on status for new developments, production, and dispatches
• Prepare bill of materials with material averages and cost sheets and price quotes
• Record keeping of all samples and swatches and arranging labeling, photographs, dispatch sheets
• Approval for final materials use in production and order-related sample approvals
• Represent companies in negotiating credit terms and formulating policies with vendors
• Conduct FDPA (First Day Process Audit) for New Articles
• Manage workload and calendar ensuring all deadlines are met
• Report directly to Business Head regarding Production

Senior Executive - Sourcing & Quality Assurance - ACME Universal Safezone 9 Pvt Ltd - Kanpur

(2018-04 - 2020-05)

Responsible for incoming material inspection, in-process quality control, pre-final and final inspection, documentation, RCA, and CAPA across production processes.

• Incoming Material Inspection: Verify uppers, soles, insoles, adhesives, and threads against approved technical specs
• In-Process Quality Control (IPQC): Catch defects early to reduce rework and waste, track all stages (Cutting → Stitching → Lasting → Sole Bonding → Finishing), perform random inspections using AQL (Acceptable Quality Level) standards
• Pre-Final & Final Inspection: Check dimensions, branding, and barcodes against buyer specifications, inspect carton markings and packing methods
• Documentation, RCA & CAPA: Maintain logs for daily inspections and defect analysis, update dashboards with Vendor KPIs (% Rework, % Defect, On-time readiness), lead RCA and track CAPA with vendors, ensure every batch is traceable via systematic labeling

Assistant Merchandiser - Array Fashion Private Limited - Kanpur

(2015-08 - 2018-04)

Worked on product development and coordination with R&D Head. Developed samples according to buyer needs with good market knowledge and technical coordination.

• Product Development: Coordinate with R&D Head and develop samples according to buyer need with good knowledge of market and technical coordination
• Trend Introduction: According to guidelines of customer, introduce new trends of last, sole, leather, foils, and construction techniques
• Process Costing: Conduct product costing for different types of articles via manually on Graph paper, handle sample tracking approval
• Technical Involvement: Maintain technical involvement in every stage of production
• Sample Development: Develop samples with R&D Head for summer/winter collections for clients including Mountain Horse and Tredstep Ireland
• Reporting: Report directly to Merchandiser Head regarding Product Development

DFT - Footwear Technology - Footwear Design and Development Institute (FDDI) (2015 - 2015)

Bachelor of Science - Biotechnology - UIET, CSJM University (2013 - 2013)

Certification - Fundamentals of Footwear Construction - Fashive (Singapore-based Holistic E-Learning) (2020 - 2020)

Certification - Supply Chain Management - Tata Consultancy Services (TCS) (2020 - 2020)