Pankaj Sharma

Accomplished and results-driven Hospitality Management Professional with over 14 years of progressive experience overseeing boutique hotels and luxury beach resorts. Demonstrated expertise in resort operations, cross-functional team leadership, and strategic guest relationship management. Highly skilled in leveraging industry-leading Property Management Systems (PMS) and Online Travel Agent (OTA) platforms to maximize occupancy and revenue streams.

Resort Manager - Ondas Do Mar Beach Resort - Goa

(2026-03)

• Direct all day-to-day operations of a premier beach resort property to ensure seamless guest experiences.
• Lead multi-departmental resort operations, maintaining rigorous service quality and hospitality standards.

Operations Manager - Maple Resort - Chail

(2025-04 - 2026-03)

• Supervised property workflows, managed service delivery teams, and optimized front-of-house efficiency.
• Formulated local marketing tactics and coordinated with travel networks to boost property visibility.

Operations Manager - Hotel Oren - Kasauli

(2023-04 - 2025-04)

• Standardized daily guest services and hospitality protocols across front office and housekeeping units.
• Spearheaded customer engagement initiatives to resolve issues and cultivate strong client retention.

Hotel Manager - Hotel Shiwalik Regency - Shimla

(2021-01 - 2023-01)

• Managed comprehensive property budgeting, resource allocation, and general staff performance.
• Evaluated hotel operations to streamline check-in pipelines and elevate positive guest feedback.

Cluster Hotel Manager - OYO Hotels & Homes

(2019-02 - 2020-03)

• Oversaw operations, partner compliance, and standardization across a portfolio of multiple property clusters.
• Monitored digital inventory allocations and executed real-time pricing tactics through distribution channels.

Sales and Marketing Manager - Evoke Shimla Havens - Shimla

(2018-01 - 2019-01)

• Engineered target-driven sales pipelines focused on corporate accounts and offline leisure travel agents.
• Boosted seasonal occupancy markers by designing custom vacation packages and promotions.

Reservation Executive - Hotel Surya - Shimla

(2013-10 - 2018-01)

• Handled high-volume bookings, room allocation blocks, and direct customer reservation communications.
• Collaborated with front office staff to accurately align incoming guest profiles with preference requests.

Front Office Assistant - Piccadilly - Manali

(2011-09 - 2013-09)

• Administered standard guest registration, check-in, check-out, and financial billing procedures.

Industrial Trainee - Span Resort - Manali

(2011 - 2011)

• Completed foundational, cross-departmental rotational training covering standard luxury hospitality disciplines.

Bachelor of Hotel Management - Hotel Management - HCMI Chandigarh

Senior Secondary - H.P. Board Dharamshala

Matriculation - H.P. Board Dharamshala