Pankaj Sharma

Analyze, Plan, Implement and employ proactive management, strong leadership techniques and people management skills to generate accomplishment-driven workplace environment. Work efficiently and effectively as self-starter in busy environment handling multiple tasks simultaneously. Able to identify and resolve problems.

Practical and objective. Comprehensive presentation, negotiation, and team building qualifications. Effective communication and interpersonal strengths. Ensure customer satisfaction and retention through Strategic Business Planning, Client Relationship Management and by implementing client specific procedures & standards.

Manage difficult or emotional customer situations, and respond promptly and efficiently to customer requests for quality service and assistance.

Computer skills include: MS Office (Word, Excel & PowerPoint).

Senior Procurement Executive - AMAFLIP PVT LTD (lIQO)

(2026-01)

• Coordinated with suppliers to ensure timely delivery and inventory availability.
• Monitored stock levels and forecasted purchasing requirements based on sales trends.
• Evaluated supplier performance and developed strong vendor relationships.
• Processed purchase orders, tracked shipments, and resolved supply chain issues.
• Collaborated with warehouse, logistics, and sales teams to optimize inventory management.

Department Manager - Reliance Retail

(2023-11 - 2025-12)

• Teamhandling customer communication- Facilitating communication with customer through email, phone call, social media.
• customer service and support- Managing customer inquiries, complaint, and support request Knowledgeable of CRM and Sap CRM.
• sale management- Tracking sales leads, managing opportunity, and monitoring the sale pipeline
• Track the customer complaint, delivery as well as installation. 7 Knowledge of Shipsy, Logistics.
• Coordinate the inbound and outbound shipment of product, ensuring timely delivery and inventory accuracy.
• Maintained accurate records of shipments, including tracking information.

Inventory Manager - Naaptol Online Shopping Pvt. Ltd.

(2019-04 - 2023-10)

• Supervision of Incoming and outgoing stocks into the warehouse.
• Coordinate with Merchandiser for the movement of stocks.
• Assess the availability of space and prepare storage plans prior to inventory arrival.
• Manage stock control & reconcile.
• Coordinate with quality control Team...(Ensure That sample should be proper checked by Quality Control team).
• Preparation of Material Release Order (MRO) & Goods Return Note (GRN).
• Responsible for security and safety of materials in the warehouse. Maintain all report and records as per industry standards Monitoring Asst.manager and other staff..
• Ensure That if sample get damage then coordinate with merchandiser and providethe replacement as soon as possible..

Assistant Manager (FMCG) - JMD Agro Food

(2015-08 - 2017-04)

• Assign work to staff or employees, Conduct training for personnel, Compile and balance cash receipts.
• Demonstrated genuine hospitality while greeting and establishing rapport with guests. Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
• Provided friendly and attentive service.
• Inventoried and restocked items throughout day.
• Resolved guest complaints quickly and efficiently.
• Received frequent customer compliments for going above and beyond normal duties. Assisted co-workers whenever possible.

CSA - SARGAM

• Assist customers in finding products andmakepersonalized recommendations based on their needs.
• Achieve and exceed monthly sales targets, consistently ranking among top sales associates.
• Process customer transactions, handle cash, and ensure accurate POS entries.
• Resolve customer complaints and concerns quickly, ensuring satisfaction.
• Monitor inventory levels and restock shelves as necessary.

B.SC, M.SC - Science - Lovely PROFFESIONAL UNIVERSITY (LPU) (2009 - 2014)

12th - Himachal Pradesh (2009)

10th - Himachal Pradesh (2007)