Pankaj Singh

Accomplished Key Account Manager with 6.5 years of experience in E-commerce, specializing in market knowledge, business development, and strategic planning. Proven track record of optimizing sales and promotions, maintaining client relationships, and managing crossfunctional teams. Proficient in data analysis and visualization tools, including Power BI, with hands-on experience in creating comprehensive dashboards to drive informed decisions.

Exceptional interpersonal skills, adept at leading teams and managing operations under tight deadlines.

Key Account Manager - Flipkart pvt Ltd - Bengaluru

(2024-06)

• Handling D2C Brands in Grooming, Makeup and fragrance category.
• Helping brands to understand Flipkart ecosystem.
• Building D2C brands, and responsible for ROAS, Marketing strategy, New Customer acquisitions.
• Brand building strategies, Target marketing, Performance marketing, Merchandising.
• Has a track record of growing 100% MOM for daily essential D2C brands.
• New product developments according to the customer's needs and helping brands to increase selection and revenue.
• Handling brand escalations.
• Inventory planning and executing, event planning, pricing, and performance marketing.
• Drive initiatives to optimize the sales funnel, increasing customer acquisition and retention.
• Enhanced order funnel efficiency by optimizing views, clicks, shares and orders.
• Manage product categories, descriptions, pricing, and inventory management.
• Regularly report on performance, sales, traffic, and marketing campaign success.
• Formulate a strategy for the financial year with Commercial, Selection, Operations & Marketing Strategy Build a strategy for Success of the brand/portfolio on the platform.
• Formulate a monthly plan for each of the Category objectives with a clear outlook for the year.

Quality Analyst - Teleperformance Global Pvt Ltd - Bengaluru

(2022-11 - 2024-03)

• Monitored and evaluated customer interactions to ensure quality standards.
• Provided feedback and coaching to improve agent performance.
• Prepared quality reports and identified improvement areas.
• Ensured compliance with process and company guidelines.
• Conducted calibration sessions and supported audit activities.

Relationship Executive - Teleperformance Global Pvt Ltd - Bengaluru

(2021-08 - 2022-11)

• Assisting Sellers in Growing their Business in Flipkart marketplace and up-tiering them.
• Collaborated with sellers to optimize their product listings, resulting in increased sales and improved visibility on the Flipkart marketplace. Utilized data analysis to identify potential products for better market share acquisition and product development.
• Giving inputs to Sellers on Potential products and product development for better market share acquirement.
• Developing long-standing relationship with the sellers - to drive relationships from the strategic to the tactical.
• Analyzed market trends and demand to develop accurate pricing strategies.
• Have handled sellers belonging to Lifestyle Accessories, Women's Clothing & Men's Clothing.
• Monitor and drive seller performance through collaboration with the Business Intelligence team or Internal Analytics. Reviewed sales data to forecast market trends and adapt marketing strategies.
• Assistance in Product Promotion, Advertising.
• Helping team in identifying potential sellers and niche products for creating promotional sales in the assigned Product Category, i.e. Big Billion Day, Deal of the Day, Offer Zone.
• Drive profitable growth with value creation in designated categories, Shirts, winter wear, Men's Bottom wear & Men's accessories.
• Formulate a monthly plan for each of the Category objectives with a clear outlook for the year.

Flipkart Seller Support Executive - Aegis Customer Support Service pvt Ltd (Startek) - Bengaluru

(2019-08 - 2021-03)

Seller Support Executive – Orders & Logistics | Flipkart

• Provided support to sellers for order processing, cancellations, returns, and delivery issues.
• Resolved logistics-related queries such as pickup delays and shipment tracking.
• Handled seller escalations and ensured resolution within SLA.
• Guided sellers to improve performance metrics and reduce breaches.
• Coordinated with internal teams for smooth order and logistics operations.

Secondary School - Ranchi University (2009)

Higher Secondary School - Ghatsilla College (2011)

Diploma - SCT Institute of Technology (2014)