Pankaj Singh

Customer Support Specialist with 8+ years of experience in sales and customer service, including international client handling. Expertise in email and chat support with German customers. Strong problem-solving skills and consistent high performance. Fluent in Hindi and English with B2 level German proficiency.

Senior Customer Support Representative (Email & Chat) at Concentrix (2023-01 – 2026-03)

Provided customer support for Amazon customers with expertise in handling German-speaking clients

• Provided email and chat support for Amazon customers (orders, returns, refunds, product queries)
• Handled German-speaking customers effectively
• Maintained strong FCR and CSAT scores
• Worked with CRM tools for issue tracking

B2B Sales Executive at DDB Multiplayer Pvt. Ltd. (2015-01 – 2023-12)

Sales executive focused on Amazon devices and customer relationships

• Achieved monthly and quarterly sales targets
• Sold Amazon devices including Fire TV, Alexa, and Kindle
• Demonstrated product features to customers
• Managed client relationships and negotiations
• Provided post-sales support

Bachelor of Arts – Rajasthan University