CSA (Customer Service Associate) - Teleperformance
(2024-11)
- Delivered high-quality customer service across phone, email, and live chat channels
- Resolved customer complaints efficiently while maintaining professionalism and empathy
- Achieved high Customer Satisfaction (CSAT) scores
CSA (Customer service associate) - Amazon
(2023-05 - 2024-09)
- Providing excellent customer service via our in-app live chat and phone.
- Collaborating with other teams internationally to tackle any customers' issues.
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
JR. Software Developer - Affimintus Technology
(2021-09 - 2023-02)
- Write and maintain robust, high performance, well-documented code
- Participating in preparing Design Plans.
- Responding promptly and professionally to bug reports.
Business Development associate - Byju's
(2021-02 - 2021-07)
- Develop clint's from the company
- Provide services and learning content to the customer
- Conducting Review Meetings within the Team.
- Mentoring junior members in the team.
Intern - Internship - Programmer's Point
(2017 - 2019)
- Java, Spring MVC 4, Spring Rest Web Services, Spring JDBC Template, Spring Batch, JSP.
- MySQL Database
- Oracle 12c Database & Weblogic Server for SBI.
- Spring Boot for Auto Pay Services.
