SCCM Engineer - National Australia Bank
(2023-02)
- Worked as an SCCM Administrator managing SCCM 2012, responsible for setup and configuration of all infrastructure aspects, server setup, OS deployment, driver setup and troubleshooting any related issues.
- Software Distribution by creating Collections/Packages/Applications/Deployment.
- Configured new site servers, including boundaries and sites as per design.
- Implemented WSUS/SCCM integration and created a monthly phased patching process.
- Manage Application PACKAGING creation and delivery through SCCM / MECM.
- For creating reports from AD, use PowerShell scripting along with Server Scheduled task.
- User account creation, deletion, and configuration in MECM console.
- Software distribution related troubleshooting on SCCM client and SCCM server.
- Coordinate with enabling teams (technical architects, delivery managers etc.) to ensure an integrated bid to the client.
- Incident Management with ServiceNow ticketing tool.
- Working Knowledge of INTUNE, mobile device management.
- Check the site server components daily in SCCM. Working on software deployment failed issue on client machines.
- Perform UAT and take customer sign off and enable the Application and Packages for full roll out over Windows 10 and 7 workstations.
- Generate daily health reports through SQL management studio and send them to the team and leads.
- Monitor patch compliance and resolve failed or partial installation.
- Analize logs, services, agent health, and system performance issue.
- Use PowerShell scripts for troubleshooting and automation.
SCCM Engineer - HCL Technologies
(2022-01 - 2023-01)
- Application deployment, creation of chaining program in MECM / SCCM.
- Providing support on a rotating schedule during emergencies.
- For creating reports from AD, use PowerShell scripting along with Server Scheduled task.
- Maintained end user applications, patches, and operating systems using client standards and requirements supporting Windows 7 and 10 environments.
- Implemented WSUS/SCCM integration and created a monthly phased patching process.
- Develop governance and management structures for successful execution of the engagements.
- Manage Application PACKAGING creation and delivery through SCCM / MECM.
- User account creation, deletion, and configuration in MECM console.
- Software distribution related troubleshooting on SCCM client and SCCM server.
- Generate daily health reports through the SQL management studio and send them to the team and leads.
- Prepared and configured new laptops/workstations/thin clients to client specifications as assigned.
- Reduced the deployment time of a new computer by 50% by creating Operating System images containing a standardized list of application suites and security updates.
- Provided troubleshooting support for system hardware and software issues that are highly difficult in scope.
- Set up workstations and laptops for new employees; configured systems, ensured network connectivity, installed and tested hardware and software.
- Involved in daily meetings to bring down ticket counts for common issues and analysis Cisco Desk Phone.
IT Support - Coforge Tech (Payroll Company) Client is R1 RCM
(2020-06 - 2022-01)
- Responsible for smooth IT Operations & Ownership of all escalations.
- Monitoring calls to closure and ensure closure within SLA.
- Client Application Support and Management (Citrix, Jabber, Intermedix, IMH, etc.)
- Vendor & Vendor calls Management (Hp, Dell and Lenovo Etc.) for Onsite Support.
- Incident & Service Request Management through Service Now.
- Implementation and Installation of software, troubleshooting Maintenance Support.
- Involve in major changes- Patch Deployment, Software Deployment, and work till Closure.
- Patch through HPDM.
- Manage Prohance, Intermedix ID Creation.
- L1 support for All Citrix VDI Related issues.
- Use remote diagnostic tools to identify sources of certain customer issues.
- Manage Users Account & Basic GPO on Server 2012 R2 Active Directory.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Handle day-to-day user end OS, Hardware & application related calls & resolve the problem within SLA.
- Configure official mail on iPhone, Blackberry and Android phones.
- Handle IP phone installation, configuration on user desk.
- Troubleshooting common computer problems; like No display, Hanging Problem etc.
- Troubleshoot AVAYA VOIP (SW 4610, 9602C, 9620L) phones.
IT Support - Infinité Computer Solution Pvt Ltd. (R1 RCM Pvt Ltd)
(2019-07 - 2020-05)
- Diagnose and troubleshoot technical issues, including account setup.
- Implementation and installation of routers and switches.
- Resolving all the System Issue which are faced by User.
- Manage all the IT Assets Details of the organization.
- Installation of Various Software in Desktop, Laptop and POS Machine.
- Configuration and troubleshoot of Microsoft Office 365 and Outlook.
- Server backup and it must be restored whenever the situation demands. Installation and managing Biometric devices.
- Installing, troubleshooting window Xp, window 7, window 8, window 10, on desktop and laptops, thin client machine, and handle to HPDM server.
- Managing all Incident and Service requests through ITSM ServiceNow Tool.
Desktop Support Engineer - Hitachi System Micro Clinic Pvt Ltd. (M & S)
(2018-12 - 2019-06)
- Monitored staff member work and prioritized IT tasks according to company objectives.
- Providing remote support to global customers.
- Performed remote installations, upgrades, and repairs using phone, online chat, and remote desktop software.
- Handling Escalation as well as providing technical support to fellow team members.
- Installation, Maintenance and Troubleshooting of Win7, Win XP& Drivers implementation with latest patches.
- Supports desktops, Laptops, Windows tablets and printers via hands on and remotely using Windows remote, Webex and by phone.
- Supports Windows 7, 8, and 10 Operating systems as well as Microsoft office /O365 products and various other software platforms such as Citrix, Cisco McAfee and more.
Desktop Support Engineer L2 - Renovision Automation Services PVT. LTD. - Aviva Life Insurance
(2017-10 - 2018-10)
- Installing updating and managing antivirus (Symantec end point).
- Troubleshooting & Configuring Wi-Fi at Client End.
- Configuration and troubleshooting of MS Outlook.
- Responsible for all major activities and new up-gradation on site.
- Implementation of HPSM Tool deployment.
- Installation, Configuration and Troubleshooting of various devices like Tata Air cards & VPN (Hard token/soft token).
- Remote Desktop Connection over LAN.
- Doing Root Cause Analysis (RCA) of the repeated issues.
- Providing telephonic support to remote users for VPN.
