Papinder Kaur

Dynamic leader with a proven track record at Towards Vision Technologies, adept in enhancing operational efficiency and customer satisfaction. Excelled in strategic problem resolution and interdepartmental coordination, significantly improving profitability. Skilled in CRM software and fostering strong customer relationships.

Demonstrates exceptional adaptability and decision-making capabilities, driving innovation and risk management. Accomplished and motivated executive with successful career history in business operations. Offering exceptional leadership and staff development skills proven to build trust and communicate effectively across all organizational levels.

Coordinated with board members and C-suite executives to initiate and execute strategic business plans that achieve key objectives.

VP (Order Management, Sales Operations & Account Receivable) at Towards Vision Technologies Ltd. (2010-04 – Present)

• Ensured timely and accurate deliveries to customers by tracking and refining order management processes.
• Led tracking and monitoring of customer service operations, ensuring quality, cost control, and timely reporting.
• Directed the end-to-end procurement process for goods and services.
• Led the entire procurement process from need identification to supplier payment, ensuring seamless operations.
• Collaborated with executives, department heads, investors, and regulatory bodies to streamline order management and accounts receivable processes.
• Provided financial insights and recommendations to support strategic decision-making.
• Communicated complex financial information effectively to non-financial professionals.
• Processed sales orders from entry to invoicing, ensuring compliance with company guidelines and policies.
• Gained affirmation from customers regarding invoice acceptance and issue resolution.
• Coordinated commission calculations for Account Managers and Sales Support Staff on a quarterly schedule.
• Managed all account receivable functions and optimized operations.
• Collaborated with various teams to enhance the efficiency and accuracy of billing systems.
• Utilized ERP software for precise tracking of invoice amounts and payment schedules.

Service Engineer at Hewlett Packard Global Soft (P) Ltd. (2009-12 – 2010-04)

• Application Packing Engineer

Manager's Assistant at Gyan Telecommunication (P) Ltd. (2000-12 – 2002-08)

• Ensured exceptional coordination with operations, logistics teams, and vendors to maintain and enhance Order Fulfillment team operations.
• Regularly evaluated and adjusted credit lines.
• Collaborated with the Treasury Team to confirm complete accounting of customer inward remittances.
• Played a crucial role in delivering diverse reports punctually to support management's billing and debt analysis.
• Collaborated with executive team members on major decisions regarding company-wide initiatives.
• Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.
• Developed and executed strategic plans to support the vision of the organization.
• Drove revenue by cultivating successful client relations.
• Formulated policies that improved operational efficiency and productivity.
• Oversaw corrective action plans to remedy structural, organizational and departmental issues.
• Ensured compliance with applicable laws and regulations related to operations activities.
• Optimized supply chain to reduce materials costs and improve distribution.
• Fostered collaboration and development of new practices by business leaders.
• Advised senior executives on approaches for resolving complex issues impacting operations.
• Composed, edited and typed complex memos and reports with job-related software.
• Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
• Provided general administrative support including answering phones, typing letters, reports and memos.
• Assisted with revenue and profitability improvements, advertising, sales and human resources initiatives.
• Utilized company reports to analyze sales, gross profit and inventory activity.

Master of Business Administration in Operations Management – Jaipur National University (2015-01)

Bachelor of Humanities & Social Sciences – Delhi University (2000-01)