Parchuri Poojitha

My name is parchuri poojitha, I have completed BTech in computer science and engineering at Acharya Nagarjuna University college of engineering and technology 2024 passed out.

Technical Support Executive at Teleperformance (2025-03 – 2026-08)

• Diagnosed and resolved application and system-related technical issues through structured troubleshooting approaches.
• Collaborated with cross-functional teams to analyze user-reported problems and provide effective technical solutions.
• Performed software installation, configuration, testing, and issue resolution activities.
• Maintained technical documentation and knowledge base articles for recurring issues and solutions.
• Improved customer satisfaction by providing timely resolutions and clear technical guidance.
• Developed strong analytical, communication, and problem-solving skills while handling complex technical cases.

AI Intern at 1Stop Company

• Developed and optimized NLP-based software solutions using Python and machine learning libraries.
• Collaborated with team members to build and test chatbot applications for customer support automation.
• Performed debugging, data preprocessing, and model optimization to improve application accuracy and performance.
• Implemented and tested BERT-based language models for intelligent text processing tasks.
• Participated in sprint discussions and contributed technical ideas during project development cycles.

BTech – Acharya Nagarjuna University (2024)

Intermediate – Sri Harshini Junior College (2020)

SSC – ZPHS Valaparia (2018)